Remote Director

Summary

Join Vercel as a Director of Academy and define and develop Vercel Academy, providing educational resources and certifications to help customers, partners, and employees effectively use our platform.

Requirements

• You have experience defining and building an enablement curriculum for a SaaS platform company
• You have built and rolled out a certification program at a SaaS platform company before
• You lead by example and develop more junior members of the team
• You possess exceptional communication skills
• Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup
• You are comfortable working with a fully remote, globally distributed team
• You have a passion to deliver a customer experience second to none

Responsibilities

• Work with customers, partners and employees to determine the optimal education strategy to best enable our users on essential Vercel capabilities
• Develop syllabi and content that deliver key product and best practices knowledge that enable users to successfully design and deploy solutions in Vercel
• Create learning paths for advanced education on Vercel and Next.js, including certification levels
• Provide training sessions to Enterprise customers
• Know the Vercel platform and Next.js framework inside and out
• Develop close partnerships with the CSM team to understand customers’ goals and educational needs
• Work with engineering and product teams to convey product gaps and needs
• Improve existing, and identify new, internal documentation, processes and policies
• Continuously maintain and update existing educational materials to reflect current product capabilities

Benefits

• Great compensation package and stock options
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
• Remote Friendly - Work with teammates from different time zones across the globe
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed