Remote Director, Business Operations
Kaseya
πRemote - United States
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Job highlights
Summary
Join the Kaseya growth rocket ship and see how we are #ChangingLives! The Director of Payments will lead our internal payments strategy and optimization initiatives, reporting to the Head of Finance Operations.
Requirements
- 10+ years of experience in payments operations, preferably in a subscription-based business or the payments industry. Experience with multiple product and revenue streams, strongly preferred
- 5+ years in a managerial or director-level role
- Extensive experience in the Order to Cash cycle, including order management, billing, and collections
- Strong knowledge of payment systems, processing technologies, and industry standards
- Experience with financial software and ERP systems
- Strong understanding of payment compliance and security requirements
- Excellent verbal and written communication skills
Responsibilities
- Develop and execute a comprehensive payment strategy to optimize payment success rates and minimize payment-related issues
- Oversee payment processing, fraud prevention, chargeback management, and payment reconciliation to ensure efficient and accurate payment transactions
- Partner with the Accounts teams to optimize the order to cash process
- Build out and continually optimize the AR / Collections Process, reducing DSO
- Help inform product changes to improve the customer experience around billings, orders, and payments
- Compile and analyze billing and order data to monitor performance and provide reports to management
- Facilitate timely and accurate billings for all customers
- Build out, maintain, and publish Kaseya Billing & Operations Policies and Procedures
- Partner with Accounting as needed for reporting and reconciliation
- Establish and monitor KPIs to measure the effectiveness and efficiency of payment processes
- Lead initiatives to integrate advanced payment technologies and solutions, enhancing Kaseya's capabilities in handling complex transactions
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