Remote Director, Business Operations

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Kaseya

πŸ“Remote - United States

Job highlights

Summary

Join the Kaseya growth rocket ship and see how we are #ChangingLives! The Director of Payments will lead our internal payments strategy and optimization initiatives, reporting to the Head of Finance Operations.

Requirements

  • 10+ years of experience in payments operations, preferably in a subscription-based business or the payments industry. Experience with multiple product and revenue streams, strongly preferred
  • 5+ years in a managerial or director-level role
  • Extensive experience in the Order to Cash cycle, including order management, billing, and collections
  • Strong knowledge of payment systems, processing technologies, and industry standards
  • Experience with financial software and ERP systems
  • Strong understanding of payment compliance and security requirements
  • Excellent verbal and written communication skills

Responsibilities

  • Develop and execute a comprehensive payment strategy to optimize payment success rates and minimize payment-related issues
  • Oversee payment processing, fraud prevention, chargeback management, and payment reconciliation to ensure efficient and accurate payment transactions
  • Partner with the Accounts teams to optimize the order to cash process
  • Build out and continually optimize the AR / Collections Process, reducing DSO
  • Help inform product changes to improve the customer experience around billings, orders, and payments
  • Compile and analyze billing and order data to monitor performance and provide reports to management
  • Facilitate timely and accurate billings for all customers
  • Build out, maintain, and publish Kaseya Billing & Operations Policies and Procedures
  • Partner with Accounting as needed for reporting and reconciliation
  • Establish and monitor KPIs to measure the effectiveness and efficiency of payment processes
  • Lead initiatives to integrate advanced payment technologies and solutions, enhancing Kaseya's capabilities in handling complex transactions

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