Director, Business Oversight

Summary

Join PSI, a leading Contract Research Organization, as the Director, Business Oversight, acting as the senior-most point of contact for client communications and escalations. This role centers on three core responsibilities: protecting and promoting PSI's business interests, managing strategic client relationships, and developing/implementing training and processes to minimize operational issues. You will be responsible for establishing boundaries early in project lifecycles, participating in client-facing committees, and acting as an internal/external escalation point. The position requires strong client relationship management skills, cross-departmental coordination, and the ability to resolve client concerns while prioritizing PSI's interests. A college degree and at least 10 years of clinical research experience are required.

Requirements

• College or university degree is required
• At least 10 years of industry experience in clinical research
• Understanding of commercial, operational, legal, and financial aspects of clinical research

Responsibilities

• Act as the senior-most point of contact for client communications and escalations
• Acting as an internal and external escalation point to protect and promote PSI’s business interests
• Managing and strengthening strategic relationships with key clients
• Developing and implementing trainings and processes aimed at minimizing or eliminating operational issues
• Minimize the potential for client relationship issues by establishing and setting boundaries early in project life cycle, and implementing prophylactic measures designed to protect PSI
• Participate in client-facing steering, governance or oversight committees
• Act as an internal and external escalation point with direct line of communication to Head, Business Oversight
• Engage clients to develop and manage strategic business relationships
• Contact clients on an ongoing basis to build positive relationships based on partnership
• Assess key client relationships regularly
• Communicate with clients based upon client issues and/or assessment of client relationship
• Provide guidance and support to Project Managers and Project Supervisors in resolving client issues that impact the business relationship or PSI's strategic interests
• Resolve cross-departmental client concerns with focus on prioritizing and protecting PSI’s business interests above those of any particular department

Preferred Qualifications

• Prior experience in an international CRO is a plus
• Experience in negotiating and addressing business considerations and concerns with sponsors is preferred
• Ability to travel for sponsor and department meetings as needed