Director of Business Operations

Summary

Join Mantra Health, an award-winning digital mental health provider, as their dynamic Director of Business Operations. Lead the scalability and excellence of service delivery, partnering with the COO to balance care quality, patient experience, and operational excellence. This role requires strategic leadership, operational improvement expertise, and cross-departmental collaboration to drive growth and expand margins. The ideal candidate will have extensive experience in technology-enabled healthcare, particularly in business operations within startups or private equity. You will efficiently scale a multi-disciplinary service delivery model, oversee business operations and KPIs, utilize data-driven approaches to address inefficiencies, and contribute to evaluating external technologies. This position offers the opportunity to shape the operational backbone of a mission-driven organization and collaborate with a passionate team.

Requirements

• 10+ years of work experience in a mixture of clinical and business operations, consulting and digital healthcare
• 3-5 years in management consulting with an aptitude for business strategy
• Strong informal leadership skills with the ability to navigate complex, matrixed environments, align competing priorities with business goals, and drive cross-functional change management initiatives
• Data-driven decision-making, utilizing analytics to optimize processes, improve efficiency, and make continuous operational improvements across all departments
• Excellent organizational skills and ability to manage long term, organization wide projects
• A disciplined, resource-conscious mindset with an emphasis on thoughtful spending and efficiency

Responsibilities

• Efficiently scale a multi-disciplinary service delivery model that balances competing priorities across care quality, operational excellence and customer satisfaction to ensure alignment with company goals and client needs
• Provide oversight for business operations, including processes and KPIs that directly impact service delivery
• Balance organizational priorities and collaborate with cross-functional leaders to solve operational challenges and enhance client experiences
• Utilize a data-driven approach to proactively identify and address operational inefficiencies, while developing scalable processes that support the growth and increasing complexity of our care delivery model
• Contribute to evaluating external technologies and the development of internal capabilities, and lead change management within the company to implement solutions
• Serve as a strategic partner to the COO and leadership team, leading the evaluation, development and launch of new service lines to support organizational growth

Preferred Qualifications

• Startup experience preferred
• Experience with mental health services or outpatient therapy and / or psychiatry is a plus
• Deep commitment to improving access to mental healthcare and driving meaningful impact for young adults

Benefits

• Stock Options
• Medical, vision, and dental coverage for employees, spouses, and dependents
• 401(k)
• Flexible work location
• Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
• Inclusive parental leave, equal for all parents
• $1,000 new-parent mental wellness benefit
• Commuter card, if you commute
• Access to One Medical
• Healthcare & Dependent Care FSA