Director, Commercial Operations

Summary

Join Foodsmart, a leading telenutrition and foodcare solution company, as their Director of Commercial Operations. This foundational role involves architecting and leading commercial operations as the company scales its high-growth B2B2C healthcare business. You will build core infrastructure supporting the end-to-end commercial lifecycle, from sales and implementation to client success, marketing, and renewals. A key responsibility is leading the implementation of Salesforce, designing scalable workflows, and driving data-informed decision-making. The ideal candidate possesses a strong blend of operational rigor, strategic insight, and cross-functional leadership experience in a regulated, multi-stakeholder environment like healthcare technology. This role offers a unique opportunity to shape systems, workflows, and analytics that power the company's go-to-market engine. Foodsmart is committed to making nutritious food accessible and affordable for everyone.

Requirements

• 6+ years of experience in commercial operations, business operations, strategy, or similar roles
• Demonstrated success building and scaling commercial systems and processes in a growth-stage B2B or B2B2C company, preferably in healthcare, insurance, or another regulated environment
• Deep familiarity with Salesforce
• Strong analytical mindset with the ability to translate data into business insights and operational improvements
• Proven ability to manage cross-functional projects from strategy through execution
• Excellent communication and stakeholder management skills, with the ability to work effectively across senior leadership and operational teams

Responsibilities

• Partner with senior leaders to define and optimize the full commercial lifecycle—including sales process design, lead qualification, pipeline development, contracting, implementation, member marketing campaigns and renewals
• Act as a trusted advisor to executive leadership, supporting key initiatives through strategic planning, data analysis, and disciplined execution
• Collaborate with Sales, Marketing, Client Development, and Analytics teams to develop performance dashboards that inform both day-to-day decisions and long-range planning
• Lead the design, implementation, and ongoing optimization of Salesforce and associated tools to support scalable, efficient workflows across Sales, Marketing, and Client Development
• Translate complex go-to-market workflows into clear system architecture and data flows
• Lead training and onboarding for new team members on tools, processes, and reporting systems
• Develop and maintain dashboards, reporting tools, and KPIs to monitor performance and drive accountability across commercial functions
• Support dynamic pipeline management, forecasting, and territory planning through high-quality, actionable data
• Importantly, synthesize complex data sets—e.g., funnel conversion, client performance, implementation progress—into insights that guide strategic and operational decisions

Preferred Qualifications

Experience with tools such as Outreach, ZoomInfo, Gong, or Marketo/Pardot is a plus

Benefits

• $145,000 - $175,000 a year
• Bonus
• Benefits
• Remote