Remote Director, Customer Account Management

Summary

Join a top-rated AI-powered customer engagement platform as the Director of Customer Account Management (CAM) to lead a high-performance team globally, deliver strong revenue growth, and drive business success.

Requirements

• 6+ years of enterprise-class software account management leadership experience
• Proven track record of growing existing mid-market business, typically $50k+ ARR
• Experience building relationship with C-suite level decision makers to drive volume and velocity sales cycles
• A proven ability to grow, manage and motivate high performance customer account teams
• Experience using CRMs, Business Intelligence and other revenue tools
• Operational experience in working with leaders to aid in process optimization for their teams (quota alignment, deal desk efficiency, etc)
• Experience with account segmentation, lead distribution and sales funnels
• Passion for learning and always improving yourself and the team around you
• Excellent communication skills and ability to work with cross-functional teams

Responsibilities

• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Own and report on the customer account team’s metrics and performance
• Partner with Marketing and Customer Success to execute and deliver on company’s revenue plan

Preferred Qualifications

• Experience selling to enterprise e-commerce companies and other B2C verticals
• Experience with email marketing and/or marketing automation
• Experience building and managing professional services teams

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation