Remote Director of Account Management

Summary

Join MasteryPrep as Director of Account Management to lead the retention and expansion of our customer base, developing strategies for customer success and growth.

Requirements

• 7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company
• Experience in Education or EdTech is preferred
• Proven success in exceeding expansion and retention targets
• Strong leadership capability in building and managing high-performing teams
• Experience with negotiating diverse customer accounts, from SMB to enterprise
• Ability to develop strategic plans and optimize processes for long-term scalability
• Empathy for customers combined with a passion for revenue growth
• Excellent collaboration skills with cross-functional teams
• Highly organized with strong written and verbal communication abilities
• Detail-oriented, adaptable, and able to prioritize in a dynamic environment
• Willingness to travel strategically for high-stakes meetings as needed
• A working location within the Eastern or Central Time Zone
• A valid U.S. driver's license

Responsibilities

• Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth
• Develop and execute proactive customer retention and expansion strategies
• Analyze customer experience and health metrics, identifying key indicators and trends
• Educate and influence peers and the team on marketplace dynamics and successful strategies
• Contribute to the development of new product and service offerings based on customer needs
• Maximize the effectiveness of Account Management tools and resources
• Act as an escalation point for complex negotiations, optimizing deal structures
• Promote a positive, diverse, and inclusive corporate culture aligned with company values

Benefits

• $150,000 base salary
• Additional variable compensation based on performance
• Employee benefits eligibility (health, disability, AD&D, life insurance)
• Optional dental and vision coverage
• Matching 401k
• Paid time off
• Generous paid holidays
• Ability to work remote
• Company paid cell phone
• Company supplied laptop