Director, Field Onboarding

Summary

Join Komodo Health as the Head of Sales Onboarding, a Director-level role responsible for building a world-class onboarding experience for all Revenue employees. You will ensure new hires are set up for success and deliver business value quickly. This hands-on role involves collaborating with Sales Leaders, Revenue Operations, and the broader Revenue Enablement team to create tailored learning journeys. Over the first year, you will launch a revamped onboarding program, establish success metrics, and build partnerships to ensure alignment with sales priorities. The position requires extensive experience in sales enablement and team leadership, along with strong analytical and communication skills. Komodo Health offers a hybrid work model and a competitive benefits package.

Requirements

• 10+ years of experience in Sales Enablement, Sales Training, Learning & Development, or a similar role, ideally with experience in SaaS environments
• 5+ years leading global teams, preferably in the tech sector and in a distributed-first environment
• Proven record of designing and delivering onboarding or training programs that deliver measurable results
• Excellent leadership and management skills with a proven ability to hire, develop, and retain top talent in a globally distributed environment
• Strong analytical and problem-solving skills, using data to drive decisions and improvements
• Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all organizational levels
• Strong understanding of the sales process, sales roles, and the needs of a high-performing sales organization
• Ability to lead, operate autonomously, and adapt to changing environments
• Data-driven mindset with experience in using metrics to assess program impact and make improvements
• Experience working with sales leaders and stakeholders to drive alignment and results
• Experience with instructional design and adult learning principles
• Strong program and project management skills, with attention to detail and the ability to manage multiple projects
• Experience with innovative approaches, including AI tools, to improve outcomes
• Deep focus on continuous improvement to enhance the effectiveness of solutions

Responsibilities

• Manage and direct a team of 2-3 direct reports, nurturing their professional growth and development through ongoing mentorship and coaching
• Own and continuously improve the end-to-end onboarding experience for Revenue roles, from day one to full integration into their teams
• Design and deliver strategic onboarding experiences that align with our sales priorities, ensuring our new hires are ready to hit the ground running
• Partner with our Ongoing Readiness team to ensure a smooth transition for employees shifting from onboarding to run the business
• Build and promote post-onboarding success plans that extend beyond the initial onboarding period, partnering with leadership to ensure continued development and investment in new hires
• Develop and maintain a deep understanding of the Revenue employee knowledge and capability needs across the business
• Define success measures to help understand the impact of your efforts on employee performance and hold yourself and your team accountable for achieving results
• Identify and influence technology solutions to enhance onboarding experiences and improve measurability, collaborating with stakeholders to make informed decisions
• Develop metrics to assess the effectiveness of onboarding programs and use data-driven insights to iterate and improve, sharing regular updates to senior leaders and stakeholders
• Act as a strategic partner to Sales, Product Marketing, and Product leaders, ensuring alignment of onboarding with the overall sales strategy
• Build collaborative and productive relationships with peers, partners, and stakeholders across the organization
• Lead effective change management efforts that are well-received by the business through clear and proactive communication
• Lead and support special projects across the Sales Enablement when necessary
• Act as the main point of contact for Sales Onboarding across the business

Benefits

• Medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance
• Long-term disability insurance
• Performance-based bonuses
• Hybrid work model