Director, Key Accounts

Summary

Join OpenTable, a leading industry player, as the Director of Key Accounts! Lead a new team focused on building and nurturing partnerships with top-tier US restaurants. You will be responsible for setting the vision, managing high-impact projects, and collaborating cross-functionally. This role requires exceptional leadership, strategic thinking, and strong people management skills. You'll work with internal and external partners to drive mutual success and influence key account initiatives. The position offers a competitive salary and a comprehensive benefits package, including remote work flexibility and professional development opportunities.

Requirements

• Possess a Bachelor’s degree or equivalent experience in Business Administration, Management, or a related field
• Have 8+ years of generalist experience leading teams toward audacious business goals
• Demonstrate exceptional leadership, strategic, and critical thinking skills with a track record of delivering measurable business outcomes
• Possess a proven ability to manage multiple high-visibility initiatives simultaneously with a disciplined and organized approach
• Have strong people management and relationship-building skills
• Possess experience engaging with senior leaders and representing the company with multiple external partners when the initiative requires it
• Have excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively to internal and external audiences
• Possess experience with and passion for the hospitality industry
• Be proficient in Google Suite, Salesforce, and data analytics tools such as Preset, Looker, Tableau, or similar

Responsibilities

• Set the vision and goals for a brand new team responsible for improving key account success and value
• Act as an inspiring leader in shaping how key partnerships are showcased in order to elevate the OpenTable brand through innovative marketing and event engagements
• Create, own and analyze financial models and budgets to optimally use resources to showcase our key account partners
• Work closely with cross-functional teams to drive alignment and support for key account needs and initiatives
• Act as a liaison between various departments, including Product, Partnerships, Marketing, Legal and Finance, and Support to act as the chief advocate for key account partners and influence roadmaps, strategies, and process
• Partner with District Managers across the US to regionalize strategies and ensure that key account partnerships are contributing to market success and brand perception across target markets
• Own the supply strategy for special programs such as Visa Dining Collection and OpenTable Icons, working collaboratively with internal and external partners on restaurant selection and acquisition as well as program success
• Influence and engage partners at all levels to gain alignment and support for key account initiatives
• Manage, coach, and inspire both individual contributors and people managers to exceed goals and expectations
• Create operational rigor around deadlines, critical metrics, and the ultimate vision for key accounts while juggling multiple high-priority projects
• Orchestrate large-scale initiatives that impact not just our restaurant partners, but the future of OpenTable’s success
• Establish a strong personal brand and industry presence by engaging with the nation’s most prestigious restaurants and top talent through strategic meetings and active participation in industry events
• Collaborate with the team to craft tailored strategic offers for standout restaurants and top talent, demonstrating creativity and innovative thinking and ensuring that each offer is meticulously tailored to align with the unique interests and goals of each partner

Preferred Qualifications

• Possess a Master’s degree or MBA or equivalent experience
• Have experience in entrepreneurial ventures or start-ups, showing adaptability and innovative thinking

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousand of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Annual cash bonus
• Equity grant
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave and benefits