Director, Market Intelligence & Human Centered Design

Summary

Join Visa's expanding Employee Experience group as a Human Centered Design professional. Shape the delivery of exceptional employee experiences globally by establishing practices and tools for intuitive and accessible solutions. Conduct user research, collaborate with cross-functional teams, prototype and test solutions, and develop design concepts. Communicate design solutions, ensuring accessibility and inclusiveness. Stay updated on design trends and present insights to stakeholders. This remote position is open to candidates in Austin, Texas and Atlanta, GA, with potential for occasional travel.

Requirements

10 years of relevant work experience with a Bachelors Degree or 5 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Responsibilities

• Conducting user research: Gathering data through interviews, surveys, and other methods to understand user needs, behaviors, and motivations
• Collaborating with cross-functional teams: Working closely with product managers, engineers, and other stakeholders to ensure that design decisions are informed by user insights
• Prototyping and testing: Creating prototypes of their solutions and test them with users to gather feedback and make iterative improvements
• Developing design concepts: Based on user research, creating concepts that solve real user problems in a visually appealing and intuitive way
• Communicating design solutions: Communicating the design decisions to stakeholders and ensuring that everyone is aligned on the overall design direction
• Ensuring accessibility and inclusiveness: Responsible for ensuring that their designs are accessible and usable for all users, including people with disabilities and those from diverse backgrounds
• Staying up to date with design trends and technology: As people technology trends evolve, one must continuously develop their skills and knowledge to stay current
• Presenting insights and recommendations: Communicate their findings and recommendations to stakeholders, including decision-makers, in a clear and compelling manner

Preferred Qualifications

• Successful track record leading delivery of complex, multi-faceted initiatives, or projects
• Understanding of People Technology stack and core People processes
• Experience working in large/global corporate environments
• Excellent written and communication skills, able to present to executive management, able to communicate complex security and technology concepts to non-technical staff
• Demonstrated ability to work in ambiguous situations and have influence across organizational boundaries through excellent analytical and problem-solving skills
• Ability to influence and steer a wide range of stakeholders while bringing together and working with a team of people with varied backgrounds - business analysts, technical experts, process owners

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• Bonus
• Equity