Director, Member Experience Strategist

Summary

Join Oscar, a health insurance company built on a technology platform, as a Director, Member Experience Strategy. You will drive department strategy, program design, and implementation, enhancing program value. This role involves cross-functional collaboration, financial performance oversight, and team development. The position offers a blended work culture with remote options, depending on location, and requires residence in specific states. Competitive base pay, benefits, unlimited vacation, equity grants, and performance bonuses are included. The role reports to a Vice President, Member Experience.

Requirements

• 10+ years experience in healthcare strategy and operations, and/or related field
• 6+ years of management experience
• 3+ years experience in leading large-scale cross functional initiatives

Responsibilities

• Set, drive and execute on the department strategy and vision to enhance program’s overall value including determining and uncovering new opportunities
• Understand the competitive landscape of the department and act as a thought leader for the particular SME the department runs
• Work cross functionally with other departments to bring new ideas to life and hold accountable through indirect management
• Program management of key company and department strategy initiatives
• Own and continuously evaluate financial and performance of the department
• Report to Senior Leadership on the health of the business
• Drive the budgeting process and the fiscal performance for the team in association with the leadership team
• Development and growth of direct reports, ensuring that colleagues are supported in professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Master’s degree
• Clinical licensure
• Management Consulting experience with a focus on healthcare
• Experience modeling in Excel / Google Sheets
• Experience in a growth-stage company

Benefits

• Employee benefits
• Participation in Oscar’s unlimited vacation program
• Company equity grants
• Annual performance bonuses
• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements