Director of Billing

Summary

Join Abacus Group, LLC, a leading global provider of managed IT, multi-cloud, and cybersecurity services, as the Director of Billing. Lead and evolve the billing function, a crucial part of the Finance team, within a fast-paced, high-growth company. You will report to the CFO and utilize analytical and people skills to manage the Billing team, ensuring timely and accurate invoicing to 600+ clients. Responsibilities include process improvement, system management (Dynamics Business Central and ServiceNow), and team development. This role requires collaboration across departments and with clients, offering an impactful opportunity for an experienced IT billing professional.

Requirements

• 10-15 years of professional experience, including 5-10 years in billing roles
• Positive attitude and great people skills

Responsibilities

• Lead all aspects of recurring and non-recurring billing for 600+ clients, including MRR, T&M, project, and product invoices (~1,000+ invoices monthly)
• Drive on-time, accurate issuance of monthly recurring revenue (MRR) invoices, with a focus on issuing the vast majority near the first of each month
• Build scalable, reliable billing processes in collaboration with DevOps, Account Management, and Sales Ops teams
• Guide the team through our transition to Dynamics Business Central and ServiceNow as core systems, leveraging automation and API integrations where possible
• Coach and develop a growing team, currently composed of one manager and four analysts, fostering a culture of accountability, attention to detail, and continuous improvement
• Serve as the internal expert on billing-related data flows, systems, and client-facing issues, resolving root causes and eliminating recurring errors
• Own collections processes and team accountability; ensuring accurate invoices reduces the need for collection activity

Preferred Qualifications

Experience at a managed service provider (MSP) or IT services firm

Benefits

• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Exposure to diverse array of technologies
• Part of a team of experienced professionals who aim to deliver exceptional service
• Opportunities to further education through training and certification programs
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness programs, and fun events