Partner Development Manager

Summary

Join Xplor Pay as a Partner Development Manager and make a daily impact by enriching customer experiences. Reporting to the Senior Director, you will contribute to a team developing comprehensive payment solutions. Responsibilities include understanding partner organizations, leveraging Xplor resources for revenue generation, maintaining partner relationships, educating partners on Xplor resources, communicating product features, driving sales, monitoring partner performance, assisting with inquiries, supporting negotiations, understanding integration options, resolving escalated issues, preparing business reviews, visiting partners, participating in events, and maintaining partner information. The role requires payments experience, a bachelor's degree, 2-5 years of sales/marketing/customer service experience, and strong communication skills. A remote work option is available for eligible US-based candidates. The average base salary is $65,000-$75,000, with potential for monthly bonuses.

Requirements

• Must have payments experience
• Bachelor’s degree in business, marketing, or related field
• 2-5 years of experience in sales, marketing, customer service and/or related field
• Strong communication skills and IT fluency

Responsibilities

• Develop understanding of Partners’ organizations, including roles/responsibilities, key stakeholders, and decision makers
• Become educated on Partners’ business models and go to market strategies to identify opportunities to leverage Xplor resources to generate revenue
• Maintain relationships through periodic communication with Partners
• Educate Partners on available Xplor resources such as Partner Home, New Merchant Home, and Campus to promote self-service
• Understand and communicate Product features and benefits to Partners
• Drive Sales production through regular interaction with Partners
• Monitor and report on partner production performance
• Work with Partners to establish and track business goals and performance metrics, such as depth of sales pipeline and Marketing efforts
• Assist Partners with inquiries related to residuals and other reporting
• Support negotiation of pricing, contract renewal and other commercial terms
• Develop understanding of available Integration options, features, and benefits
• Drive resolution of escalated issues through interaction with Xplor support teams
• Prepare periodic business reviews for assigned Partners
• Visit Partners as determined by management guidelines
• Participate in Partner events where appropriate
• Maintain Partner information in organization databases in a timely and accurate manner

Preferred Qualifications

• At least 2 years related experience managing ISV Partners preferred
• Salesforce experience preferred
• Proficient with Microsoft programs

Benefits

• The average base salary pay range for this position is $65,000 to $75,000
• May be eligible for monthly bonus
• Location: You can work fully remote in this position, provided you have eligible working rights in the United States, and you are in a time zone with enough overlap to collaborate with your team
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements