Director of Channel Partnerships

Summary

Join Quantum Metric as the Director, EMEA Channel Partnerships and play a pivotal role in driving significant growth through strategic cloud, technology, and solution partners across EMEA. Work directly with Quantum Metric sales and Customer Success teams, alongside EMEA GTM leaders, and channel partners. Define and execute the EMEA ecosystem strategy, identify and onboard key partners, establish best practices for joint go-to-market initiatives, and enable stakeholders on the value of Quantum Metric. Serve as the primary partner resource for all channel-related initiatives within EMEA, building trust and credibility, leading regional partner sales managers, and collaborating with various stakeholders. Develop and own the EMEA partner strategy, identify and onboard strategic partners, drive joint business planning, secure executive alignment, execute cross-functionally, implement strategic go-to-market programs, and build and manage partner sales teams. Quantum Metric values diverse backgrounds and perspectives and is a remote-first company.

Requirements

• 10-15 years of progressive technology-related sales or channel management experience
• 8+ years of experience developing and scaling cloud, technology, and solution partnerships, managing partner sales teams, and delivering strong revenue growth within the EMEA market
• Bachelor’s degree or equivalent practical experience
• Proven experience working with and managing partnerships with enterprise organizations
• Experience working with system integrators, digital agencies, and consultancies
• Ability to thrive in a fast-paced environment; a self-starter who exhibits passion, persistence, and integrity in all endeavors
• Demonstrated strong leadership and people management skills
• Exemplify articulate, thoughtful, professional, organized, concise, humble, and accountable traits, with excellent communication skills and a high emotional IQ
• 20% travel

Responsibilities

• Develop and Own EMEA Partner Strategy: Formulate and execute the comprehensive EMEA partner strategy in close collaboration with EMEA GTM leaders
• Identify and Onboard Strategic Partners: Identify, prioritize, and onboard solution partners (including system integrators, digital agencies, consultancies, and resellers) into the Quantum Metric partner program
• Drive Joint Business Planning: Collaborate with partners to develop detailed joint business plans focused on generating and accelerating new logo acquisition and existing logo expansion
• Secure Executive Alignment: Develop compelling business cases, secure executive sponsorship, and gain buy-in for key channel partner initiatives that align with Quantum Metric’s EMEA GTM strategy
• Cross-Functional Execution: Work cross-functionally with EMEA sales, customer success, and marketing teams to ensure seamless execution of the partner strategy
• Execute Strategic Go-To-Market Programs: Implement strategic go-to-market programs leveraging joint marketing opportunities such as webinars, podcasts, case studies, blog posts, and physical events
• Build and Manage Partner Sales Teams: Recruit, hire, and manage the partner sales managers across targeted EMEA markets, driving their performance and professional development

Preferred Qualifications

• Familiarity with the contact center environment (e.g., chat, call center agents, software, processes, call obviation projects) is preferred
• Familiarity with the APAC market and partners is a plus
• Experience developing partnerships and alliances within the e-commerce/digital industry is a plus, with direct experience in analytics, experimentation, CX, personalization, or contact center solutions being highly valued

Benefits

• Group Health Plans (100% paid)
• Life Assurance
• Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Parental Leave
• Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• Sick Pay in accordance with statutory requirements
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture