Wheel is hiring a
Director of Client Services, Remote - United States
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Summary
The Director of Client Services at Wheel will lead the Solutions and Deployment teams, oversee technology solutions deployment, manage major projects, and maintain strong client relationships. The role requires 5+ years of experience in technology solutions management, deployment, or related roles, 5+ years of SaaS technology experience, 5+ years in a client-facing role, 3+ years of direct team management, proven project management skills, excellent leadership and communication skills, and the ability to manage multiple projects in a fast-paced environment.
Requirements
- 5+ years of experience in technology solutions management, deployment, or related roles
- 5+ years of SaaS technology experience
- 5+ years in a client-facing role
- 3+ years directly managing a team
- Proven experience in project management, including the use of project management tools and methodologies (e.g., Agile, Scrum)
Responsibilities
- Lead Wheel’s Solutions and Deployment teams
- Oversee the planning, execution, and delivery of technology solutions and deployments within the organization
- Supervise and mentor a team of deployment specialists and solution architects
- Develop and maintain strong client relationships to ensure delivery of a signature client experience
- Collaborate on strategic team goals and alignment to firm wide KPIs
- Oversee end-to-end process from client prospect to go live
- Cross functional collaboration to ensure solution viability and success
- Manage end-to-end deployment processes for technology solutions
Preferred Qualifications
- Knowledge of healthcare industry best practices and emerging technologies
- Project management education / certification
- Customer service education / certificates
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