Director of Client Services

Summary

The Director of Client Services at Wheel will lead the Solutions and Deployment teams, oversee technology solutions deployment, manage major projects, and maintain strong client relationships. The role requires 5+ years of experience in technology solutions management, deployment, or related roles, 5+ years of SaaS technology experience, 5+ years in a client-facing role, 3+ years of direct team management, proven project management skills, excellent leadership and communication skills, and the ability to manage multiple projects in a fast-paced environment.

Requirements

• 5+ years of experience in technology solutions management, deployment, or related roles
• 5+ years of SaaS technology experience
• 5+ years in a client-facing role
• 3+ years directly managing a team
• Proven experience in project management, including the use of project management tools and methodologies (e.g., Agile, Scrum)

Responsibilities

• Lead Wheel’s Solutions and Deployment teams
• Oversee the planning, execution, and delivery of technology solutions and deployments within the organization
• Supervise and mentor a team of deployment specialists and solution architects
• Develop and maintain strong client relationships to ensure delivery of a signature client experience
• Collaborate on strategic team goals and alignment to firm wide KPIs
• Oversee end-to-end process from client prospect to go live
• Cross functional collaboration to ensure solution viability and success
• Manage end-to-end deployment processes for technology solutions

Preferred Qualifications

• Knowledge of healthcare industry best practices and emerging technologies
• Project management education / certification
• Customer service education / certificates