Director of Client Strategy

Summary

Join YipitData as a Director of Client Strategy and lead a team focused on driving client retention and revenue growth within the Retail and Brands business. You will be responsible for developing and executing plans to achieve retention and revenue goals, leading successful renewal processes, and fostering strong client relationships. This remote-friendly role requires 5+ years of leadership experience in Customer Success or Account Management and 6+ years in gross retention-focused roles. You'll need expertise in client relationship management, risk mitigation, and navigating complex organizations to uncover new revenue opportunities. The role offers a competitive salary, comprehensive benefits, flexible work hours, and opportunities for professional development. The position is open to candidates located anywhere in the US, with the potential for New York State tax withholding depending on location.

Requirements

• Strong empathy and passion for helping customers win
• 5+ years of leadership experience in Customer Success or Account Management roles
• 6+ years of experience in gross retention focused roles
• Skilled in client relationship management, with a track record of driving value and successful renewals, leading to expansion
• Adept at identifying risks early to mitigating churn risk, and scaling this across a broader book of business and team
• Adept at navigating complex organizations to uncover new revenue opportunities
• A strategic thinker who can translate data insights into actionable plans
• Passionate about building a team culture that prioritizes customer success and growth
• You have experience managing the holistic life cycle of a client relationship from onboarding, quarterly business reviews, renewal, and upsells
• You have experience working with large enterprises and liaising with senior executives across several business functions such as strategy, sales, marketing, and data/insights
• You have a track record of not only meeting but exceeding gross retention targets
• You are a team player and are motivated by the company’s success, not just your own
• With a high EQ, you are sensitive to clients’ needs and quickly develop client relationships
• You have an entrepreneurial spirit and are excited to help build a newer business from the ground up
• You love solving ambiguous problems and are willing to persevere through the highs and lows

Responsibilities

• Lead and develop a team of Client Strategy Managers (CSMs), helping to set and execute plans to achieve retention and revenue goals
• Lead the team responsible for driving successful renewal processes and outcomes: ensuring value and adoption to drive high retention and long-term client partnerships
• Deeply understands the client base and jobs to be done. Become a trusted resource for our clients by acting as a thought partner and providing top-notch service
• Leverages product expertise to drive value, user engagement, and deeper adoption
• Cross functional alignment to drive positive client outcomes access the Product and Revenue organization
• Build and leverage tools and data to support a quickly scaling book and user base
• Support AE team to drive upsell opportunities by identifying additional client needs and expanding product adoption
• Build and maintain relationships with budget owners and key decision-makers
• Collaborate cross-functionally with solutions and client strategy teams to ensure clients receive high-value insights and support
• Implement best practices and data-driven strategies to enhance account management performance

Benefits

• Flexible work hours
• Flexible vacation
• A generous 401K match
• Parental leave
• Team events
• A wellness budget
• Learning reimbursement
• Competitive salary
• Equity
• Remote work