Director of Clinical Operations

Summary

Join Empassion as Director of Clinical Operations to enhance internal operations, improve patient access to care, and ensure a seamless experience for patients, families, and supportive care providers.

Requirements

• 7+ years of experience in operations, preferably at a startup or a high growth company
• Strong healthcare acumen and clinical experience (NP/PA, RN, LSW or similar) required
• Ability to collaborate with leadership and cross-functional teams to manage the operation of our Care Center, improve patient engagement, experience and care coordination and drive the growth of our business
• Strong process improvement skills to increase efficiency, reduce costs, and improve the quality of our service
• Develop and maintain working relationships with internal stakeholders, members of the leadership team, and external partners
• Analytical skills to conduct retrospectives upon completion of performance improvement projects to improve business performance
• A track record of managing and executing complex projects as well as a strong attention to detail
• You have demonstrated success in driving operational improvements and efficiencies
• You have a can-do attitude and a strong sense of personal accountability to deliver results
• You are an excellent communicator and respectful of your colleagues, and you thrive in a fast-paced team environment
• You have experience working in ambiguous, often changing and high growth environments

Responsibilities

• Collaborate with leadership to enhance, manage and execute on all key functions in the Care Center, including patient outreach, engagement and care coordination with our partners and providers
• Demonstrate a keen attention to detail and ability to balance multiple projects simultaneously
• Own critical cross-functional workflows and manage the execution of special projects
• Identify and implement process improvements to increase efficiency, reduce costs, and improve the quality of our products and services