Imagen Technologies is hiring a
Director of Clinical Operations

Summary

Join Imagen Technologies as a Director of Clinical Operations, Technologists Practice to scale our in-clinic technologists group. This role is critical to the success of our technologist practice and will ensure that we can scale our hiring, onboarding, and training while maintaining exceptional patient care and customer outcomes.

Requirements

• 5+ years of experience as a healthcare operator and team leader, or the equivalent. Background in diagnostic imaging, value based care or primary care is preferred, but not required
• Strong leadership and management skills. This person must not only be skilled in leading and motivating direct reports, but also in managing managers and affecting outcomes of a large, growing and complex organization
• Track record of delivering exceptional patient and customer outcomes
• Able to develop strong cross-functional relationships, both leading and supporting critical initiatives
• Strong operational acumen, with an understanding of Primary Care clinical workflows related to diagnostic imaging and subsequent care. Ability to creatively problem solve operational issues that will work both for customers and Imagen
• Strong financial literacy and analytical skills
• Willingness and desire to stretch outside of their comfort zone, learn new things and tackle new challenges

Responsibilities

• Lead and scale our technologist practice to deliver exceptional patient care and customer outcomes
• Ensure best-in-class clinical operations from our onsite technologists (today this includes Radiologic Technologists, Mammography Technologists, and Sonographers). Set and track core operational KPIs, meeting our goals through continuous improvement practices
• Directly manage our Technologist and Sonographer Leadership and Program Managers
• Develop and execute an organizational structure growth strategy that will scale effectively while maintaining high patient care and customer satisfaction standards
• Work closely with the Clinical Recruiting team to ensure we are recruiting high-caliber candidates, and onboarding and training them effectively in time to meet new customer go lives
• Building strong connections with our Customer Engagement & Care Delivery (“CECD”) organization to ensure we are meeting the needs of our customers
• Partnering with the Finance team to create robust financial projections, set cost and margin targets, and provide regular and reliable reporting updates