Memora Health is hiring a
Director of Clinical Operations

Summary

The job is for a Director of Clinical Operations at Memora Health, a rapidly growing healthcare technology company. The role involves ensuring the delivery, clinical quality, and performance of in-depth clinical programs across customers. The ideal candidate should have experience building and managing teams, deep knowledge of hospital operations, and experience in client-facing roles.

Requirements

• Experience building and managing a team responsible for clinical operations; ideally experience building and managing a team of clinicians
• Experience partnering with a high functioning product team
• Experience tracking and owning metrics/analytics across multiple programs and program managing optimization of these program metrics cross-functionally
• Deep knowledge of hospital/clinical operations; experience of clinical operations and/or care delivery based in multiple years of experience in clinical practice treating patients in a large hospital setting or experience leading clinical operations at health systems and/or clinics
• Experience in a client-facing role, specifically with health systems or digital health customers
• Creative problem-solving skills and comfort with ambiguity and rapid decision-making
• Excellent communication skills, geared toward professional medical and corporate environments
• Strong prioritization, time management and organizational skills, with high attention to detail, accuracy and accountability

Responsibilities

• Ensure delivery, clinical quality, and performance of the company's suite of in-depth clinical programs across customers
• Build, manage, and enable a team that will meet with clients to scope and identify goals, value prop, and expectations for new clinical products
• Partner with Product Design to develop full end-to-end program messaging and build baseline program content into internal tools
• Serve as clinical SME, design and implementation of programs, meeting with clients and going on-site when appropriate to evaluate client workflows and gather inputs to help design and configure our programs
• Drive client change management through trainings and site visits to ensure frontline staff are excited about Memora and are enabled to best leverage our program as part of their daily work
• Track and drive program optimization by partnering with Product, Design, IMs and CSEs to identifying opportunities for program modifications and facilitate cross-functional prioritization of identified improvements

Preferred Qualifications

• A medical degree, such as RN, NP, PA, MD, DO
• Additional degrees such as MBA, MPH, or MHS
• Prior experience in clinical quality and/or process improvement

Benefits

• Remote flexibility allowing employees to work from home in any of the following hubs: Seattle, WA; Bay Area, CA; New York City, NY; and Chicago, IL
• Health, dental, and vision coverage
• Flexible work hours
• Paid parental leave
• Company retreats
• Macbook
• 401(k) plan with employer matching