Director of Consultant Relations

Summary

Join Hello Heart as their Director of Consultant Relations and play a pivotal role in the commercial team, collaborating with sales and customer success. Develop and maintain strong relationships with consultants and brokers, educating them on Hello Heart's capabilities and fostering advocacy. Deepen relationships with consultants associated with existing clients to maintain high customer retention. Collaborate with the Growth Team to strategize and increase awareness within the consultant community to drive new business. This role is crucial to Hello Heart's growth, requiring in-depth knowledge of benefits consulting, existing relationships, and a passion for digital health. The position involves managing a team and optimizing investments in consulting vendor programs. The ideal candidate will have a strong background in healthcare and benefits consulting, along with excellent communication and presentation skills.

Requirements

• 5+ years of experience in strategic account management, business development, or consulting
• Relationships with and understanding of firms such as Mercer, Aon, WTW, Alliant, Segal, Gallagher, and Lockton required
• Excellent poise and presentation skills, strong writing skills
• Experience leveraging technology and tools
• Adept at social selling and networking
• "Go-getter", driven to work in a growing company and help enable teams to sell a solution that gets quick results and can save lives
• Travel expectation is 50%

Responsibilities

• Develop and nurture Hello Heart relationships with key contacts in the consulting community, to drive strong relationships and increase understanding of our capabilities
• Partner closely with Sales and Customer Success to identify risks and opportunities relative to our consultant relationships
• Collaborate with key groups at Hello Heart (sales, customer success, sales ops, analytics, product, marketing) to ensure our work is informed by these critical market influencers
• Effectively collaborate with members of cross-functional teams (e.g. Customer Success, Partnerships, Strategic Alliances) to develop and deliver consultant-facing messaging
• Create purpose-built content (playbooks, cheat sheets, job aides, objection handling, FAQs, etc.) to improve solution knowledge and support the sales process and methodology focused on consultants
• Develop and maintain intra-company relationships consistent with our values
• Coordinate/participate in events sponsored by consulting firms that enhance and advance business development opportunities
• Manage a team of consultant relations managers, responsible for building pipeline
• Optimize our investments in consulting vendor programs (e.g., Mercer VIP) and assist with responding to consultant-sourced RFPs

Preferred Qualifications

• Experience at a benefits consulting or brokerage firm is strongly preferred
• MBA and/or MPH or experience in management consulting a plus
• Experience with a digital health solution, preferably in a start-up environment

Benefits

The US base salary range for this full-time position is $170,000.00 to $205,000.00