Director of Data Operations & Enablement

Summary

Join Power Digital as a Director of Data Operations & Enablement and lead a team focused on exceptional client data implementation and support. You will collaborate with pre-sales to ensure efficient data collection, review and prioritize tasks, consult with channel leads on data implementation, and automate workflows using tools like Zapier and Make. Responsibilities include creating standardized onboarding plans, troubleshooting tracking issues, developing scalable processes in Asana, analyzing client satisfaction, and coaching your team. This role is critical to Power Digital's success, as data is essential to everything the company does, from pre-sales forecasting to performance measurement. You will build and lead a team of 8-10 specialists, fostering a culture of technical excellence and client-first thinking. The ideal candidate will have extensive experience in digital marketing analytics and marketing technology, along with strong leadership and communication skills.

Requirements

• 8+ years of experience in digital marketing analytics or marketing technology, with agency or marketing SaaS background required
• 3+ years of management experience leading technical marketing teams
• Expert knowledge of mar-tech stack implementation including tag management (GTM), analytics platforms (GA4), and marketing pixels (Meta, Google)
• Strong hands-on experience with marketing automation tools (Zapier, Make, n8n) and workflow design
• Hands-on experience with CRM platforms like HubSpot and Salesforce
• Familiarity with data warehouse technologies (Snowflake, Google Cloud) and ETL tools (Fivetran, Funnel)
• Knowledge of reporting tools such as Looker, Looker Studio
• Experience designing client onboarding experiences that drive satisfaction and retention
• Experience with Google Workspace (Docs, Sheets, Drive) and project management tools (Asana)
• Excellent problem-solving abilities and strategic thinking skills
• Outstanding communication skills with proven ability to simplify complex technical concepts

Responsibilities

• Lead end-to-end data operations across pre-sales, onboarding, and ongoing client support
• Design automated onboarding plans with clear communication frameworks to enhance early client satisfaction
• Develop and deliver a tiered support system for ad hoc client data needs post-onboarding
• Create standardized onboarding processes that reduce client setup time from 1-2 months to 2-3 weeks
• Establish data governance frameworks and tracking implementation standards
• Ensure supported ad platforms and analytics tools are properly implemented, including conversion tracking, pixel, and catalogue setup within ad platforms
• Directly implement automation workflows using tools like Zapier and Make without relying on engineers
• Connect client data assets through ETL providers such as Fivetran and Funnel
• Enable standardized reporting within our nova infrastructure
• Clean, filter, and prepare custom client datasets for integration
• Build and lead a cross-functional team of 8-10 specialists across data operations, reporting, and implementation
• Establish clear roles, responsibilities, and client communication protocols
• Foster a culture of technical excellence, automation mindset, and client-first thinking
• Provide coaching and mentorship to develop both technical and client service capabilities
• Partner with channel leads to establish best practices for tracking implementation across marketing disciplines
• Collaborate with nova engineering and data intelligence teams to optimize data connectivity and platform access
• Work with client strategy teams to ensure tracking aligns with campaign measurement needs
• Coordinate with pre-sales teams to improve data collection for prospective client
• Design and implement client satisfaction measurement throughout the onboarding journey
• Create automated communication workflows to ensure clients are informed at every stage
• Leverage Asana and Google Workspace for efficient team operations and documentation
• Develop KPIs for data integrity, pipeline efficiency, and reporting accuracy
• Identify opportunities for automation to enhance both team efficiency and client experience

Benefits

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives