Director, Enablement

Summary

Join Ushur, a leader in Customer Experience Automation, as their Director, Enablement. In this role, you will develop and lead a comprehensive enablement strategy, empowering various teams with the knowledge and tools to drive revenue growth and customer success. You will build and scale a best-in-class enablement function, fostering a culture of continuous learning and high performance. This position reports to the CRO and involves cross-functional collaboration with senior leadership. You will directly contribute to expanding market share and driving long-term customer value. The ideal candidate will have extensive experience in sales, customer success, or technical enablement leadership, with a proven track record of building and scaling enablement programs in a high-growth, enterprise SaaS environment.

Requirements

• 7+ years of experience in sales, customer success, or technical enablement leadership, with at least 3 years leading a global enablement function
• Proven track record of building and scaling enablement programs across Sales, Technical Sales, Customer Success, and Partner Enablement in a high-growth, enterprise SaaS environment
• Strong executive presence with the ability to influence senior leadership, drive cross-functional alignment, and deliver high-impact programs
• Experience designing holistic enablement programs that support the entire revenue cycle, from pre-sales engagement to post-sales customer retention and expansion
• Deep knowledge of enterprise sales cycles, sales methodologies (e.g., MEDDPICC, Challenger, SPICED), and customer lifecycle strategies
• Expertise in building partner and customer training programs, including certifications, e-learning platforms, and structured learning paths through a University model
• Highly data-driven, with the ability to establish and report on key performance indicators (KPIs) that measure the effectiveness of enablement initiatives
• Proficiency in sales enablement technologies (GTM Buddy, Salesforce, LMS platforms, Gong, Hubspot, etc.) and ability to drive adoption across teams
• Experience in a high-growth SaaS environment, with a deep understanding of the challenges and opportunities that come with scaling a global enablement function
• Strong change management and program management skills, with a track record of executing large-scale enablement initiatives that drive measurable impact
• Willingness to travel as needed for SKOs, QBRs, customer/partner training events, and leadership strategy meetings
• $150,000 - $200,000 a year
• The pay range for this position is $150,000- $200,000 plus bonus and equity
• However, base pay offered may vary depending on skills, experience, job-related knowledge and location

Responsibilities

• Develop and execute a comprehensive enablement strategy that empowers Sales, Technical Sales, Customer Success, and our partner ecosystem, ensuring alignment with overall business objectives and driving cohesive growth across all revenue functions
• Build and scale a holistic enablement function that enhances productivity, efficiency, and performance across the entire revenue organization, from pre-sales to post-sales
• Own the creation and execution of enablement programs for new hire onboarding, advanced sales methodologies, strategic account management, product education, competitive positioning, and customer lifecycle management
• Lead the development of customer and partner enablement programs through a University initiative, providing structured learning paths, certifications, and self-service resources for external stakeholders
• Oversee the development of sales playbooks, frameworks, and methodologies that accelerate deal velocity, improve win rates, and enhance customer engagement
• Partner with GTM leadership (CRO, VPs of Sales, Customer Success, Sales Operations, Product, Marketing, Human Resources and Finance) to align on strategic initiatives, sales priorities, and growth objectives
• Establish a data-driven enablement strategy that leverages insights from sales performance, customer success metrics, and partner engagement to identify areas for improvement and measure impact
• Drive adoption of best practices, processes, and methodologies across the revenue organization, ensuring consistent execution and measurable success
• Lead and scale revenue-wide training initiatives, including Sales Kick-Off (SKO), Quarterly Business Reviews (QBRs), ongoing technical training, and leadership development programs for revenue-facing teams
• Optimize the enablement technology stack (e.g., GTM Buddy, Salesforce, Gong, Hubspot, LMS platforms) to improve accessibility, adoption, and effectiveness of enablement programs
• Cultivate a culture of continuous learning by ensuring ongoing skills development, leadership coaching, and career progression opportunities across Sales, Technical Sales, and Customer Success teams

Benefits

• Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment
• Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact
• Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance
• Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more
• Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth
• Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur
• Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them