Senior Partner Operations & Enablement Manager

Summary

Join Customer.io as a Senior Partner Operations & Enablement Manager and play a critical role in scaling and optimizing partner programs. You will be a strategic partner to various teams, owning the infrastructure, data, and programs that empower partners to achieve results. Responsibilities include designing operational strategies, building and optimizing partner enablement systems, leading onboarding and certification programs, creating training materials, developing reporting frameworks, collaborating with internal teams, and managing partner learning platforms. You will work closely with Sales leadership on joint pipeline strategy and go-to-market alignment. This role requires a strong mix of strategic thinking and operational execution, analytical skills, and experience building infrastructure and processes around partnerships. The ideal candidate will thrive in cross-functional environments and possess excellent communication skills.

Requirements

• 5+ years of experience in partner operations, partner enablement, revenue operations, or a related field
• Proven experience building and optimizing partner programs, tools, and systems (PRM/CRM)
• Strong analytical skills with the ability to interpret data and drive actionable insights
• Experience working with Salesforce and BI tools (Looker, Tableau, Power BI)
• Highly proficient in Excel and SQL for reporting and modeling
• Deep understanding of sales methodologies, pipeline management, and go-to-market strategy
• Excellent communication and stakeholder management skills—you’re just as confident facilitating a training as you are building a dashboard

Responsibilities

• Design and execute operational strategies that scale our partner programs and drive measurable impact
• Build and optimize the systems and infrastructure behind partner enablement—including CRM/PRM workflows, deal registration, and performance tracking
• Lead onboarding and certification programs that accelerate partner time-to-value
• Create training materials, technical guides, sales playbooks, and certifications tailored to partner roles and responsibilities
• Develop reporting frameworks and dashboards to track partner engagement, pipeline contribution, and overall program health
• Collaborate with Revenue Operations to build seamless internal processes for partner lead handoffs and co-selling workflows
• Deploy and manage partner learning platforms (e.g., LMS) and tools for certification tracking
• Partner with Product and Product Marketing to ensure partner-facing content is accurate, compelling, and up-to-date
• Work closely with Sales leadership on joint pipeline strategy, enablement gaps, and go-to-market alignment

Preferred Qualifications

Experience building Ideal Partner Profiles, coverage models, or acquisition strategies is a plus

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io