Director of Delivery Operations

Summary

Join Nava, a public benefit corporation, as the Director of Delivery Operations and lead the delivery operations value stream from contract award to completion. You will develop and implement strategic plans, build operational excellence, and ensure predictability, efficiency, and profitability. This role requires strong leadership, experience managing complex projects, and a proven ability to build and grow high-performing teams. You will be responsible for hiring, performance management, and developing team members. The position offers a competitive salary, comprehensive benefits, and flexible work arrangements.

Requirements

• 8+ years of experience working in project management, revenue operations, or delivery operations
• A skilled practitioner with deep experience in creative, strategic, technical, managerial and operational aspects of project delivery at scale
• A proven leader who has experience managing complexity, developing strategy and conducting long-term planning
• Comfortable with rapidly evolving, ambiguous situations in which unexpected changes to plan are common
• Experience building and growing strong teams
• In-depth experience cultivating strong relationships with external stakeholders and partners
• 5+ years of direct people management experience and team leadership
• Experience with government contracting or professional service firms, with a bonus for experience with fast-growing companies
• An adaptive, empathetic, collaborative leadership mindset
• Excellent organizational skills and effective presentation skills
• Excellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise manner
• Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired
• Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card
• May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances

Responsibilities

• Drive the delivery operations value stream
• Lead delivery operations to ensure predictability, efficiency, clarity and profitability across the value stream
• Translate strategic direction from the Chief Delivery Officer to actionable plans for the Delivery Operations team
• Ensure efficiency with Nava's matrixed model
• Identify, manage, communicate and implement process improvements; ensure methods are clear and tooling is in place
• Develop infrastructure to ensure effective client satisfaction reporting and response
• Support and coordinate consistent practices to build capabilities, practices that drive to outcomes
• Develop training focused on learning and positioning; onboard members of the Delivery organization so that they can succeed with the Delivery Model and as consultants
• Build operational excellence across the delivery value stream
• Ensure Nava improves performance and profitability throughout the delivery lifecycle
• Develop strategic approaches to mature and optimize operations, including but not limited to bench management, hiring manager involvement, and portfolio reporting; make recommendations to the CDO or COO for investment and initiative prioritization
• Drive team excellence via hiring and performance management
• Acting as hiring manager for all Delivery Operations roles
• Developing team members through Nava’s training, performance, and career mapping programs
• Setting clear expectations of performance and duties for all team members
• Other duties as required

Preferred Qualifications

• Project management in a government context
• Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders

Benefits

• Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits
• Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave
• Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well
• Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave
• Employee wellness program: Access our comprehensive Employee Wellness Program
• Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC
• Fertility support: Benefit from fertility support and treatment options
• Sabbatical leave: We offer a sabbatical leave program
• 401k contributions: We match 4% of your salary in 401k contributions
• Flexible work arrangements: We offer flexible work arrangements to suit your needs
• Home office setup: Receive assistance with your home office setup and a monthly phone allowance
• Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable)
• Learning and development: Access our comprehensive learning and development program
• Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license
• Equity stock options: Benefit from equity stock options
• Employee referral program: Participate in our employee referral program
• Commuter benefits: Enjoy commuter benefits
• Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance
• Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work