Director of Engineering

Summary

Join OpenPhone as the Director of Engineering, leading the Core Engineering Pillar. You will be responsible for enhancing developer experience, fortifying software security, infrastructure/operations, and quality engineering. This role oversees Platform, Security, QA, and IT teams. Key responsibilities include strategic leadership in developing and executing the technical vision, ownership of the Core Engineering pillar, and driving operational excellence. The ideal candidate possesses extensive experience in software engineering, cloud-based systems, and leading engineering teams. OpenPhone offers a competitive salary, equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Requirements

• Experience leading managers across orgs with multiple teams, demonstrating successful team growth and organisational development
• Strong hands-on background in software engineering, with deep understanding of software development principles, architectural patterns, and engineering best practices
• Proven experience building and operating cloud-based distributed systems at scale (AWS, GCP, Azure, or others)
• Experience working with modern cloud-native architectures and technologies (e.g., k8s, microservices, etc.)
• Track record of leading and scaling platform engineering, DevOps, or SRE teams
• Strong communication and leadership skills, with ability to influence cross-functionally
• Experience working in high-growth startup environments
• Experience managing distributed/remote engineering teams
• Proactive mindset with strong initiative

Responsibilities

• Develop and execute the technical vision for our infrastructure, security, and quality practices, ensuring alignment with OpenPhone's broader business objectives. This includes making key architectural decisions, setting technical standards, and driving engineering excellence across teams
• Be in charge of our Core Engineering pillar, helping to define its mandate, direction, and philosophy. This encompasses establishing best practices, implementing efficient processes, and fostering a culture of innovation and continuous improvement
• Establish and maintain key performance indicators for platform reliability, security posture, and engineering productivity, driving improvement in these areas

Benefits

• Equity
• Extensive medical coverage
• A monthly lifestyle stipend
• A flexible PTO policy