Big Health is hiring a
Director of Implementation

Summary

The Director of Implementation is responsible for leading and managing the implementation of solutions for Big Health's clients, developing and executing implementation strategies, and ensuring adherence to regulatory standards and best practices. This role requires a strategic thinker with a strong track record in project management, client relations, and team leadership.

Responsibilities

• Lead and manage the implementation of solutions for clients
• Develop and execute implementation strategies that align with organizational goals and client expectations
• Oversee the end-to-end implementation process for employers and providers, including scoping, planning, execution, and post-implementation support
• Ensure solutions are delivered on time, within scope, and within budget
• Implement best practices and standardize processes to enhance efficiency and effectiveness
• Continually improve the implementation process and client experience, identifying potential risks and dependencies
• Serve as the primary point of contact for clients during the implementation phase
• Develop and manage the implementation of prescription digital treatments with providers
• Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment
• Facilitate training sessions for providers on the order or the prescription digital treatment
• Monitor and optimize provider partnerships, using data to define and measure success
• Provide ongoing technical support and troubleshooting to providers post-implementation
• Lead cross-functional teams to achieve successful implementations
• Partner closely with sales, client success, clinical, product development, and customer support
• Provide regular updates and reports to clients and senior management
• Coordinate with external vendors and partners as necessary
• Build, lead, and mentor a high-performing implementation team
• Allocate resources effectively and manage team workload to ensure project success
• Foster a collaborative and positive work environment
• Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews
• Analyze project performance and prepare reports for senior management