Director of Operations

Summary

Join LeapPoint, a digital advisory firm, as their Director of Operations! This remote position oversees HR, IT, contracts, and vendor management, ensuring efficient operations and compliance. You will manage recruitment, employee relations, IT systems, contract negotiations, and vendor relationships. Success requires strong operational management experience, expertise in HR, IT, and contract law, and exceptional problem-solving skills. LeapPoint offers a positive work culture, opportunities for growth, and a comprehensive benefits package.

Requirements

• 5-7 years of experience in operations management, with experience in HR, IT, contracts, and vendor management
• Strong knowledge of HR practices, IT systems, contract law, and vendor relationship management
• Exceptional problem-solving and organizational skills
• Strong negotiation, communication, and interpersonal skills
• Experience with contract management software, HRIS systems, and IT tools
• Ability to manage multiple projects and deadlines simultaneously

Responsibilities

• Oversee recruitment processes and ensure that staffing needs are met in a timely manner
• Foster a positive workplace culture and handle employee concerns, ensuring effective conflict resolution and communication
• Manage the onboarding process for new hires and coordinate employee training programs to improve skillsets
• Work with HR teams to set performance goals, conduct performance evaluations, and provide feedback to employees
• Ensure compliance with labor laws and company policies
• Collaborate with IT teams to ensure that the organization's technology infrastructure is running smoothly
• Oversee the implementation of new software, tools, or IT systems to improve operational efficiency
• Work with IT staff to resolve technical issues and provide support to employees regarding IT-related matters
• Ensure the company adheres to cybersecurity best practices, maintaining the security of company data and systems
• Oversee the drafting, reviewing, and approval of contracts to ensure they meet organizational needs and legal standards
• Ensure all contracts comply with applicable laws, regulations, and company policies
• Monitor contract expiration dates, renegotiate terms when necessary, and oversee renewals and amendments
• Work with the legal department and other relevant teams to manage vendor contracts and service level agreements (SLAs)
• Evaluate and select vendors that align with the organization’s operational goals. Negotiate terms and conditions to secure favorable contracts
• Track and assess vendor performance based on SLAs and KPIs, ensuring that services are delivered on time and within budget
• Develop and maintain strong relationships with key vendors to ensure long-term cooperation and service excellence
• Manage vendor budgets and identify opportunities for cost savings or more efficient vendor contracts
• Identify and implement strategies to improve operational workflows in HR, IT, contracts, and vendor management
• Collaborate with department heads to develop and enforce operational policies and procedures that enhance organizational efficiency
• Generate reports related to HR metrics, IT performance, contract compliance, and vendor performance to assist with decision-making
• Act as a liaison between HR, IT, procurement, and legal teams to ensure smooth operations across the organization
• Lead and support key cross-functional projects related to operational efficiency, systems implementation, and vendor management
• Provide regular updates and reports to senior management regarding operational performance and any issues that need attention

Preferred Qualifications

• Bachelor’s degree in Business Administration, Operations Management, HR, Information Technology, or a related field
• Master’s degree

Benefits

• Bonus
• Comprehensive healthcare
• PTO