Director of Payments and Collections

Summary

Join PadSplit as the Director of Payments and lead a mid-size team in establishing and executing a strategic vision for payments. You will streamline operations, enhance customer experience, and drive core collections metrics. This role requires strategic planning, operational efficiency improvements, cross-team collaboration, data-driven experimentation, and tech stack ownership. You will manage a team of 25+ staff, providing leadership and guidance. The ideal candidate is a dynamic and hands-on leader with a passion for optimizing processes and empowering a global remote team. This is a fully remote position with competitive compensation and benefits.

Requirements

• Proven ability to develop and execute a strategic roadmap aligned with business objectives and key metrics
• Experience in streamlining processes and scaling operations for growing teams and organizations
• Strong track record of creating, refining, and managing efficient core processes for diverse operational needs
• Ability to work closely with CX, Product, and Data teams to align on goals and deliver impactful results
• Skilled in data analysis, reporting, and experimentation to drive metrics like collections rates and operational efficiency
• Experience owning, managing, and optimizing a technical ecosystem, including evaluating and integrating new tools
• Demonstrated success managing mid-size teams, including mentoring people managers with varying levels of experience
• Empathy for customer needs and a focus on delivering exceptional customer experiences
• A "jack of all trades" mindset with the ability to work independently, learn quickly, and adapt to evolving challenges
• Experience fostering strong team culture and collaboration in a remote work environment

Responsibilities

• Define and execute the Payments team strategy by developing a clear vision, roadmap, and goals aligned with driving core collections metrics
• Streamline operational processes to ensure the Payments team can scale effectively with the company’s rapid growth
• Develop, implement, and revise core processes for handling customer support tickets, collections workflows, and special projects
• Collaborate with Product, CX, and Data teams to identify product needs and champion improvements that enhance customer experience, collections, and drive efficiency
• Design and execute tests and experiments to optimize key payments metrics, including collections rate and team productivity
• Oversee the Payments team tech stack, evaluating and integrating tools, including AI solutions, to improve operational efficiency
• Manage daily operations and a team of 25+ staff, providing leadership and guidance to three team leads and ensuring smooth execution of responsibilities
• Monitor and report on payments performance metrics, driving initiatives to improve collections rates and align the team’s performance with business objectives

Preferred Qualifications

• Collections/Payments Experience
• Creativity

Benefits

• Fully remote position
• Competitive compensation package including an equity incentive plan
• National medical, dental, and vision healthcare plans
• Company provided life insurance policy
• Optional accidental insurances, FSA, and DCFSA benefits
• Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
• 401(k) plan
• Twelve (12) weeks of paid time off for both birth and non-birth parents
• The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis
• $100,000 - $120,000 a year