Manager, Provider Data Operations

Summary

Join Oscar as a Manager, Provider Data Operations and oversee team operations to support groups and partners, ensuring provider data integrity. Drive strategic initiatives with stakeholders and vendors, manage team reporting and improvement, develop talent, and meet team output expectations. This role reports to the Director, Operations - Provider Ops Strategy & Design. The position offers a blended work culture with a minimum of two days per week in the office (NYC, Tempe, or LA) if within commuting distance, otherwise remote. Compensation includes a base pay ranging from $79,920 - $104,895 (other locations) or $88,800 - $116,550 (CA, CT, NJ, NY, WA), unlimited vacation, and annual performance bonuses. The role requires experience leading and developing teams in healthcare, implementing operational excellence, and using data-driven decision making.

Requirements

• 4+ years of experience leading and developing a team within a production service-based environment or contact center in healthcare
• 3+ years experience working with teams in multiple locations and within multiple disciplines
• 3+ years experience implementing operational excellence as a manager
• 3+ years experience using data to drive decision making
• 2+ years applying Lean Six Sigma practices or Green Belt Certified

Responsibilities

• Utilize frameworks to coach, develop, motivate and collaborate with team members including but not limited to onshore and offshore colleagues
• Owns the success of the departmental performance through consistent monitoring and providing feedback to leaders or individual contributors on the team and driving initiatives focused on ensuring KPI adherence on a daily, weekly and monthly basis
• Ensure appropriate escalation procedures are in place and adhered to in order to reduce customer friction
• Take a proactive, forward-thinking and data-driven approach to identify concerns, inefficiencies, and operational improvement initiatives throughout provider data operations that drive desired cultural and operational outcomes and improve customer experience
• Collaboratively works with all relevant internal and external stakeholder groups and vendors to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Creates, maintains, analyzes, and communicates reporting on assigned teams KPIs, tracking monthly and quarterly to meet departmental objectives
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Bachelor’s degree
• Advanced Google Suite or Microsoft Office capabilities
• 2+ years experience leveraging data visualization tools (Tableau, Looker, Periscope, PowerBI etc.)

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements