Director of Platform Success

Summary

Join Honor as a Director of Platform Success and lead the success of Home Instead franchise businesses that use the Honor Care Platform, driving profitable year-over-year growth and Owner satisfaction.

Requirements

• Proven success with 5-8 years of experience driving operational results that impact the P&L
• Cultivates confidence, credibility, and authority with Franchise Owners and internal stakeholders through a professional demeanor, strong communication skills, and the ability to hold stakeholders accountable
• Demonstrated ability to organize large cross-functional groups to achieve shared goals, leveraging influence rather than positional authority
• Uses data and analytics to inform decision-making, relying on quantitative analysis to guide recommendations, set strategies, and evaluate performance
• A proven track record of mentoring and developing team members, fostering growth, and building a high-performance culture
• Proven experience managing a team, including managers with a track record of developing and leading high-performers

Responsibilities

• Lead, mentor, and develop the Platform Success Sr. Managers within their book of business, fostering a high-performance culture
• Oversee the collection, analysis, and interpretation of data related to account health, performance, and market trends within your assigned portfolio
• Lead the handling of complex escalations, coordinating cross-functional resources to resolve issues promptly
• Drive the cadence and quality of internal and external business reviews for their book of business, ensuring they deliver actionable insights
• Enhance Owner satisfaction and loyalty, ensuring the team provides top-tier support
• Guide the team in providing economic and financial advice to Owners, focusing on profitability and sustainable growth
• Support initiatives that promote organic growth and strategic expansion opportunities, guiding the team in identifying and scaling successful strategies within their assigned book of business

Benefits

• Medical, dental and vision coverage
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• Generous time off program
• Mental health benefits
• Wellness program
• Discount program