Director of Product Operations

Summary

Join BlackCloak as a Director of Product Operations and play a pivotal role in ensuring seamless execution of our product strategy and operations. You will act as the operational backbone for the product team, aligning cross-functional efforts and driving data-informed decisions. As a strategic leader, you will bridge the gap between product vision and execution, enabling the team to deliver innovative solutions. You will implement frameworks and tools to streamline workflows and ensure efficiency. Your work will empower the product organization to scale effectively and achieve measurable results in a fast-paced, high-growth SaaS environment. This role requires strong collaboration with various teams and executive-level reporting. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.

Requirements

• Should be located in the eastern or central timezone
• Bachelor’s degree in business, technology, or a related field
• 5+ years of experience in product operations, product management, or related roles
• Proven success in SaaS, preferably in cybersecurity or a related industry
• Strong project management skills with experience in Agile methodologies
• Excellent analytical skills with the ability to interpret complex data and translate it into actionable strategies
• Exceptional communication and interpersonal skills to influence and align diverse teams

Responsibilities

• Collaborate with product, engineering, sales, and customer success teams to align operational goals with the company’s strategic objectives
• Drive product strategy execution by managing timelines, resource allocation, and cross-functional initiatives
• Act as a key advisor to the product leadership team, providing insights on operational scalability and efficiency
• Develop and implement processes to streamline product development, release management, and go-to-market activities
• Create and manage KPIs to measure product performance, customer adoption, and operational success
• Oversee tools and systems to enhance product lifecycle management, from ideation to sunset
• Establish and maintain a robust data infrastructure to track customer feedback, product usage, and market trends
• Provide actionable insights to product managers and stakeholders, enabling informed decisions
• Monitor competitive intelligence and industry benchmarks to ensure the company remains ahead of cybersecurity trends
• Act as a liaison between product management, engineering, marketing, and customer-facing teams to ensure smooth communication and alignment
• Work closely with the customer success team to effectively capture and address customer needs
• Facilitate executive-level reporting on product roadmaps, performance, and risks

Benefits

• 100% Remote Company
• 100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans
• Health Savings Account with BlackCloak contributions
• 100% Employer-paid life & short- and long-term disability insurance
• 401k with both traditional and roth options & an employer match for traditional contributions
• Company Equity
• Vacation and Sick Leave
• 10 Paid Company Holidays
• Wellness Days
• Paid Parental Leave
• Multiple off-sites and virtual events throughout the year
• In-home office stipend