Internal Operations Director

Summary

Join Sword Health, a rapidly growing company revolutionizing pain treatment, as the Director of Internal Operations. You will lead the reinvention and optimization of HR operations, aligning them with Sword Health's strategic objectives. This role involves revamping recruitment processes, redesigning performance management systems, upgrading onboarding/offboarding, building training programs, managing compensation, overseeing employee benefits, optimizing HR systems, and developing executive assistants. You will act as a trusted advisor to leadership, resolving conflicts and ensuring compliance. This position requires a Bachelor's degree (Master's preferred), senior-level operational or HR experience, and strong analytical and communication skills. Sword Health offers a variety of benefits depending on location, including health insurance, equity shares, PTO, parental leave, and flexible work arrangements.

Requirements

• Bachelor’s degree in areas as Management, Economics, Engineering, Legal, HR or related areas
• Proven experience in a senior Operations role or a senior HR operations role
• Experience in managing large teams
• Exceptional problem-solving skills and the ability to build processes to address issues
• First principle thinker
• Excellent conflict resolution skills
• Strong analytical skills with the ability to derive insights from data
• Excellent communication and interpersonal skills
• Valued experience in building operations from scratch

Responsibilities

• Revamp Sword’s recruitment process to attract, hire, and retain top talent while increasing efficiency
• Redesign and implement performance management systems to evaluate and improve employee performance
• Upgrade the onboarding and off-boarding experience and process to ensure internal alignment, efficiency and smooth transitions
• Build and coordinate training programs that ensure compliance and professional development
• Craft and oversee leveling and compensation programs to ensure competitive and fair pay practices
• Manage innovative employee Benefits Programs to support workforce well-being
• Optimize HR Systems for streamlined operations and accurate data
• Upgrade accurate employee records and ensure data integrity
• Build data analytics and insights to define HR strategies and decision-making
• Manage and develop executive assistants (EAs) to support senior leadership
• Be a trusted advisor to the Leadership team
• Resolve conflicts efficiently and fairly, fostering a positive and productive work environment
• Ensure compliance with all labor laws and regulations

Preferred Qualifications

• Master’s degree
• Experience in a fast-paced, high-growth company
• Strong project management skills and the ability to handle multiple priorities
• ���Can do” attitude
• Demonstrated ability to build strong relationships with employees at all levels
• Proven track record of implementing HR best practices or operations and innovative solutions
• Commitment to continuous improvement and staying updated with HR trends and best practices
• Leadership qualities with the ability to inspire and motivate a team
• Experience working in multicultural environments, preferably in Europe and the US

Benefits

• Comprehensive health, dental and vision insurance
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform