Director of Product, Patient Experience

Summary

Join Headway, a company revolutionizing mental healthcare access, as their Director of Product. You will lead the patient experience, setting the vision and strategy for connecting patients with quality providers and building long-term support. This role requires crafting data-driven product experiences, collaborating with cross-functional teams, and deeply understanding patient needs. The ideal candidate has 7+ years of consumer product experience, including 4+ years of people management, and thrives in ambiguous, fast-paced environments. Headway offers a competitive compensation package, including a base salary of $255,000-$300,000, equity, comprehensive health and wellness benefits, and generous paid time off.

Requirements

• Consumer Product Leader: You have 7+ years of experience building net new consumer growth products or core product experiences with 4+ years of people management experience
• Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude
• Empathetic: You possess deep user empathy, have strong intuition on how they think, and love delighting them
• Experimental: You’re innately curious and eager to quickly test and learn how users will respond to new experiences
• Appreciate quality: You have an exceptionally high bar for building incredible experiences
• Results driven: You care deeply about creating impact and driving results for Headway’s mission

Responsibilities

• Craft delightful, data-driven product experiences to ensure our patients get high-quality care quickly
• Develop a vision and strategy for how we engage and support patients throughout their mental health journey
• Work closely with design, engineering, data, business development, GTM, and other cross-functional partners to learn and ship quickly
• Deeply understand and embody the voice of our patients while staying close to your team of PMs to quickly build and iterate on products for the patient journey

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development