FreeWill is hiring a
Director of Professional Services

Summary

Join FreeWill, a social-good startup that has partnered with over 1,500 nonprofits, as we seek a Director of Professional Services to lead the development of new offerings for the nonprofit market.

Requirements

• 8+ years of experience in professional/custom services in a SaaS environment
• 3+ years experience managing people in a services model at a SaaS company or at an agency is a plus
• Previous experience working at or with nonprofit tech companies is a plus
• Experience running customer engagements and managing all aspects of customer expectations and project delivery
• Experience working interdepartmentally with sales and customer success teams to ensure proper roll out and implementation of services
• Experience project managing microsite customization with third-party CMS platforms (e.g. Wordpress, Drupal, Squarespace)
• Ability to identify and drive the right core metrics and key performance indicators to ensure optimization for team performance and efficiency
• Superior communication and presentation skills and fine-tuned attention to detail
• Comfort moving quickly in a fast-paced and rapidly changing environment
• Experience project managing custom data integration projects (especially with nonprofit CRMs) is a plus
• Knowledge of web development and modern design and technical principles
• Experience building and delivering new services offerings is a plus
• Experience managing budgets and forecasts for a services organization
• Smarts, tenacity, and kindness

Responsibilities

• Manage the existing digital services team (e.g. web developers, visual designers, contractors) while identifying and driving growth opportunities
• Create the strategy, pricing, and packaging of our digital services offerings by working closely with product marketing, revenue operations, sales, and customer success
• Manage nonprofits who need services projects from FreeWill, including setting expectations, managing concerns, iterating on the solution, and helping clients meet their deadlines
• Deliver projects on time (SLA) and with a high standard for quality – including both custom microsite projects as well as CRM integration projects
• Manage the budget for the digital services team, working towards an ideal margin profile for the business
• Responsible for delivering new business case(s) to executive stakeholders outlining new opportunities and addressing: competitive analysis, target addressable market analysis, go-to-market strategy, pricing and packaging recommendations, etc
• Create processes so that our services offerings will be delivered in a consistent, repeatable way (e.g. a project management template), balancing out-of-the-box vs. custom scoping
• Deeply understand needs of our clients around planned and major giving fundraising and ideate on the next digital services offerings we can roll out

Benefits

• Work from home
• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents