Prestige Development Group is hiring a
Director of Client Services

Summary

The job is for a Director of Client Services at a growing digital agency. The role involves managing relationships with top accounts, new business opportunities, leading the client services team, and working cross-departmentally to integrate best client services practices into the delivery process.

Requirements

• You are a proven leader of account management teams at digital agencies
• Experience with web development projects is a MUST
• You have excellent collaboration, relationship-building, and communication skills
• You are a professional dinner guest
• You have a deep sense of empathy and a commitment to integrity
• You have stellar written and verbal communication skills
• You are smart and like to get shit done
• You are not afraid to ask questions when you are not sure
• You are extremely detail-oriented
• You can multitask with the best of 'em, meeting deadlines across multiple accounts
• You have 10+ years of experience working at a digital agency

Responsibilities

• Lead our Client Services team, made up of our account management team (existing clients) and our account executive team (new business)
• Define the future of Client Services and execute your vision
• Excite and inspire team to do their best work
• Recruit, train, and mentor the team as we grow
• Be an active member of the agency leadership team
• Work cross-departmentally to integrate best client services practices into our delivery process
• Own and participate in client quarterly business review process
• Mitigate client issues promptly and efficiently
• Act as point of escalation for clients
• Maintain account prioritization
• Report on progress to agency leadership
• Own creation and execution of project brief during sales to delivery handoff process; ensure delivery team is set up for success
• Identify and define upsell opportunities and campaigns Lead the team responding to new business
• Track, report, and mitigate client satisfaction

Benefits

• $150,000 - $150,000 a year
• Work remotely full time or from our Boston HQ
• Must be eligible to work in the US, and based in a timezone between PST and EST