PetLab Co. is hiring a
Director of Retention
PetLab Co.
Summary
The job description is for a Director of Retention position at PetLab Co., a rapidly growing DTC pet supplement company with a strong market share. The role involves maximizing customer LTV by unifying and optimizing multi-channel retention efforts across various platforms, including web, email, sms, app, phone, and direct mail.
Requirements
- The ideal candidate has a digital-first background with heavy experience leveraging digital retention channels to drive LTV and engagement β email, SMS, web remarketing, push, in-app messaging, etc. β to deliver against specific P&L targets
- The ideal candidate has a proven, measurable track record of increasing LTV
- The ideal candidate is extremely data-driven and adept at monetizing high-value segments
Responsibilities
The role involves maximizing customer LTV by unifying and optimizing multi-channel retention efforts across various platforms, including web, email, sms, app, phone, and direct mail
Benefits
Benefits include private health care through Vitality, generous annual leave (28 days + public and bank holidays), flexible working hours, Help@Hand β Employee Assistance Programme, Royal London Pension Scheme, enhanced maternity / paternity / adoption leave, puppy therapy, a generous learning and development budget, free breakfast, fruits and snacks, a working environment that allows dogs, life assurance, Gympass, electric vehicle scheme, Give Back Day, Health Cash Benefit, and Petlab Co is an equal opportunity employer
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