Remote Director of Retention

Summary

The job is for a Director of Retention at PetLab Co., a rapidly growing DTC pet supplements company. The role involves maximizing customer LTV by unifying and optimizing multi-channel retention efforts across various platforms, including web, email, sms, app, phone, and direct mail.

Requirements

• In-depth digital retention experience across email, sms and app
• Natural team leader who sets targets and holds everyone accountable to deliver
• Collaborates across brand, acquisition, product, tech, etc. to drive execution
• Innovating retention strategies that work across multiple channels
• Extremely data-driven and adept at monetizing high-value segments

Responsibilities

Maximize customer LTV by unifying and optimizing multi-channel retention efforts across web, email, sms, app, phone, and direct mail

Benefits

• Health/Dental/Vision/Disability/Life + 401k + 20 Days PTO
• Remote work, flexible hours (8:30 a.m. to 5:30 p.m. ET with some flexibility based on location)
• Culture: Think Fast, Move Fast, Learn Constantly… and Have Fun!