Strategic Account Executive, Agency Sales

Summary

Join our team as a Strategic Account Executive, Customer Sales to drive annual recurring revenue and spearhead expansion strategy within our existing strategic agency customer base.

Requirements

• Extensive relevant account management and sales experience, preferably in the technology (SaaS) industry, and preferably with agencies
• Proven success managing and growing an enterprise agency customer portfolio; demonstrated ability to manage a high volume of opportunities while leveraging data-driven insights within the customer journey and sales process
• Proven record of consistent quota attainment and portfolio management; experience developing strategic account plans to ensure growth
• Experience identifying, coordinating and effectively managing an external buying team (consisting of different roles like IT, Security, Legal, Procurement) in an effective manner to support a successful sales and buying process
• Experience using sales tools such as SFDC, Gong, Sales Navigator, ZoomInfo, and 6Sense

Responsibilities

• Ideate, develop and execute a strategic book of business plan against Hootsuite/Talkwalker’s large agency customers designed to drive revenue growth through renewal and expansion
• In collaboration with sales leadership, craft renewal and upsell expansion sales strategies for the assigned book of business, comprising large, high-value Hootsuite/Talkwalker customers
• Demonstrate deep sales expertise in alignment with the prescribed sales process, including negotiation and other operational processes to ensure successful outcomes for renewals, upsell, and potential net new opportunities
• Actively engage and contribute to our “Revenue Management Framework” – a structured and consistent set of activities that drives operational excellence and high performance
• Build trust and expand value-based relationships with key current and prospective agency POCs across holding company networks and large strategic independent agencies with a goal of selling additional products and securing introductions to additional internal buyers for cross-sell opportunities
• Consistently manage a pipeline of expansion opportunities and accurately forecast for weekly, monthly, and quarterly revenue targets while consistently creating new qualified sales opportunities
• Collaborate and strategize with cross-functional teams (e.g., customer success, sales, marketing, product, executive leadership) to solve customer problems, drive retention and revenue
• Engage and meet regularly with customers to deliver value and business impact, educating them on the Hootsuite/Talkwalker agency value proposition and introduce new solutions
• Act as an internal resource and mentor for the Customer Sales team, sharing best practices, market resources and other key strategies to enhance Hootsuite’s overall capacity to renew and expand
• Ensure compliance with all company policies and procedures related to complex customer account management, including data security and privacy regulations
• Perform other related duties as required

Benefits

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process