Director of Revenue Operations

Summary

Join SimplyInsured as their Director of Operations and lead a high-performing team focused on optimizing operational processes and enhancing customer experience. You will leverage data-driven insights to improve efficiency, reduce churn, and build customer loyalty. This role requires strong leadership, problem-solving skills, and experience in a fast-paced digital environment. You will collaborate with various departments to ensure seamless integration and alignment of digital operations with overall business functions. The position reports to the Chief Operating Officer and offers a competitive compensation package, including stock options and comprehensive benefits.

Requirements

• 8+ years of experience as a leader of operational teams in a fast-paced digital environment
• 2+ years as a manager in an operations role at at early-stage startup
• Strong problem-solving and leadership to motivate teams to solve problems with pace and urgency
• Skilled with Customer Service platforms and technologies (eg. Salesforce)
• Strong leadership and people management skills
• Process and efficiency expert with a knack for identifying bottlenecks and finding shortcuts
• A self-motivated and proactive team player, working quickly and accurately under pressure and time constraints, with minimal supervision
• Passion for helping people - especially when it comes to their health
• Clear communicator, thoughtful listener, and highly perceptive
• Analytical skills, including expertise with spreadsheet analysis
• High attention to detail and orientation toward building repeatable and measurable processes

Responsibilities

• Continuously evaluate and improve operational processes to enhance efficiency and quality, with a specific emphasis on optimizing the customer journey to improve conversion and retention rates and to deliver outstanding customer satisfaction
• Utilize data-driven insights to inform decision-making and identify opportunities to optimize conversion funnels and reduce churn rates
• Build customer loyalty by assessing and driving strong net promoter and customer satisfaction scores across the customer experience
• Develop and execute strategies to reduce customer churn rates, including implementing proactive customer success initiatives and addressing root causes of churn
• Build and lead a high-performing team of digital operations professionals, providing mentorship, guidance, and support for their career development
• Collaborate closely with departments such as Product and Partnerships to ensure seamless integration and alignment of digital operations with overall business functions

Benefits

• Generous stock option packages
• Competitive compensation
• ���Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success