Director of Strategic Operations

Summary

Join Freebird, a profitable, founder-led consumer brand experiencing rapid growth, as their Director of Strategic Operations. You will be instrumental in building and implementing scalable systems across the business, turning vision into action, and unblocking the CEO and COO. This role requires a builder with experience scaling a fast-growing company to or beyond 9 figures, ideally in DTC, subscription, or consumer products. You will build and strengthen teams, drive execution with speed and accountability, and help transform the brand into a scalable, efficient, and well-aligned organization. This is a foundational role with massive impact, perfect for someone who has done this before and wants to do it even better, faster, and smarter. Freebird offers a remote-friendly, flexible, and fast-moving work environment.

Requirements

• Have scaled a fast-growing company to or beyond 9 figures, ideally in DTC, subscription, or consumer products
• Bring your own playbook — you’ve built operating systems, hiring processes, dashboards, and execution cadences that work
• Are obsessed with speed, systems, and simplification — and know how to balance structure with scrappiness
• Can translate visionary chaos into clear roadmaps, metrics, and outcomes
• Are a natural dot-connector across teams and functions — and know how to get people moving in the same direction
• Are not afraid to do the work — you’re tactical, practical, and you get things done

Responsibilities

• Create and implement scalable systems across the business: dashboards, team scorecards, hiring/onboarding processes, SOPs, and execution rhythms
• Design meeting cadences, reporting structures, and workflows that drive focus, speed, and accountability
• Build the infrastructure for cross-channel growth: DTC, marketplace, international, and retail
• Partner with the CEO to catch ideas, prioritize them, define what success looks like, and map out execution plans
• Own the full lifecycle of key initiatives — from strategy to execution to measurement
• Ensure the company stays aligned and moving — no spinning plates, no dropped balls
• Free up leadership by taking key projects and ideas from 0 → 1 without needing constant guidance
• Support the COO by keeping departments focused, helping prioritize, and bringing structure to execution
• Be the connective force between strategy and daily operations
• Help structure and scale lean, high-output teams across functions (eCommerce, Influencer, Growth, Product, etc.)
• Identify talent gaps, source scrappy freelancers or full-time hires, and implement onboarding that sets them up for success
• Define team charters, roles, responsibilities, and performance metrics — so every team knows what “great” looks like
• Build project tracking systems and company-wide dashboards to make performance visible and actionable
• Identify and fix execution bottlenecks across the business
• Keep cross-functional teams aligned, productive, and focused on what matters most

Preferred Qualifications

• Built or scaled subscription-based DTC businesses
• Supported international or retail expansion
• Deep understanding of performance marketing-led orgs
• Experience with EOS or other operating frameworks

Benefits

• Fully Remote Flexibility – Work where you thrive
• Competitive Compensation & Performance Bonuses – Aligned to your impact
• Comprehensive Medical Benefits – Strong health coverage for you and your family
• 401(k) with Company Match – Plan and save for the long term
• Unlimited PTO – Recharge when needed, no counting days
• Leadership Growth Path – Opportunity to scale into a senior executive role
• Mission-Driven Brand – Help shape the future of grooming and self-care through innovation