Director of Training and Development

Summary

Join DealerOn as the Director of Training and Development and lead the employee knowledge and skills development for DealerOn Operations teams. Partner with company leaders to develop and execute strategies that enhance organizational knowledge, product skills, customer effectiveness, employee growth, and retention. Drive business growth by improving employee proficiencies and fostering a learning environment that attracts and retains top talent. Lead the training team, manage and mentor staff, establish and measure team goals, and collaborate with the Senior VP of Operations to implement department standards. Work with cross-functional leaders to ensure a shared understanding of processes and develop long-term knowledge and skills growth plans. Ensure effective onboarding, refresher, and coaching programs are implemented, and develop a robust technical knowledge base. Manage team staffing, including recruitment, performance management, and development. Collaborate with various teams to ensure effective delivery of training materials and provide employees with coaching and developmental opportunities.

Requirements

• Bachelor’s Degree in Education, Computer Science, Marketing, Project Management, Business Administration, or equivalent program
• Demonstrated success and 7+ years of experience in leadership, ideally specific to technical training and / or technical support in the automotive industry
• Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience
• Act as a change leader with demonstrated passion about customer support and employee development
• Excellent problem-solving skills with a service mindset that balances the needs of the company and employees
• Able to multi-task and work in a fast-paced, energetic, and continuously evolving environment
• Proactive approach to accomplishing work, high attention to detail and accuracy, has consistent follow up, and strong organizational skills
• Strong written and verbal communication skills that motivate the department and safeguards OEM/customer relationships
• Previous experience with Learning Management Systems (LMS) such as TalentLMS and Salesforce Knowledge
• Extensive experience from the automotive/IT background, having managed a large-scale company
• Proven track record of running successful training programs with a deep understanding of strategic consulting within the Account Management Process

Responsibilities

• Establish and maintain relationships and effectively communicate with peers, business unit leaders and senior management to ensure a collaborative corporate environment
• Work with DealerOn leaders to develop long-term knowledge and skills growth plans and to determine how we prioritize and invest training resources
• Ensure that effective onboarding training programs are identified, designed, and implemented that deliver effective new hire and ongoing technical and training curriculum
• Ensure that an effective ongoing refresher and coaching program is identified, designed, and implemented that produces high quality customer-facing soft skills and communication proficiencies
• Develop and implement a strategy that establishes standards and processes that result in a robust, comprehensive, and evolving technical knowledgebase
• Train Success Managers (CSMs) to serve as consultants to Dealers, guiding them on DealerOn's value proposition and providing consultative support to ensure training initiatives contribute significantly to the company's investment
• Establish and communicate team’s OKRs and individual KPIs that align with the company’s vision; monitor and analyze results and implement needed changes to succeed
• Collaborate with team leadership and HR to develop certification paths that support skill development and career growth
• Ensure certification programs align with team goals and create clear advancement opportunities
• Manage overall team staffing, including recruitment, performance management, development, evaluation, and disciplinary actions
• Collaborate with the Support, Inventory, Product, Sales and Operations teams to ensure that all new training materials, tools, and processes are effectively delivered to their team
• Provide employees with coaching, feedback, and developmental opportunities to enhance their skills, motivation, and performance
• Develop, document, implement and enforce operational policies and procedures via our internal knowledge base and LMS
• Stay current on all products and processes by working with department management. Ensure that all employees are trained on the most current information
• Work closely with Marketing to develop Go-To-Market Trainings for our products
• Create, promote and disseminate Product trainings for current and future roll outs by the Product Development team
• Utilize a value-driven approach to design training programs that maximize the impact and effectiveness of DealerOn's investment
• Demonstrate expertise in instructional design by incorporating a variety of learning styles and preferences into engaging training materials
• Combine industry knowledge with hands-on experience to deliver training initiatives that drive results and contribute to the overall success of DealerOn

Preferred Qualifications

• Previous experience (2+ years) working in and knowledge of the automotive industry
• Previous management experience in a technical support environment
• Previous experience developing and delivering technical and soft skill training
• Experience working in a high-tech, software, or SaaS company
• Strong management skills with attention to detail

Benefits

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account