Director, Partnership Operations

Summary

Join Thyme Care as a Director of Partnership Operations and play a pivotal role in driving exceptional contract performance and fostering strong relationships with health plans and risk-bearing entities. Lead the implementation and ongoing engagement of services with partners, managing all aspects of partner relationships from contract signing to launch and beyond. Manage and support partner relationships across various leadership levels, serving as the primary point of contact for a diverse portfolio of accounts. Drive cross-functional initiatives, navigating complex stakeholder dynamics, and develop and refine processes for managing partner operations. This role requires strategic execution, strong presentation skills, comfort with ambiguity, a bias for action, a focus on customer success, data-driven decision-making, and excellent stakeholder engagement skills. Thyme Care offers a competitive salary, equity, target bonus, benefits, and other opportunities.

Requirements

• Implementing and managing programs with health plans or risk-based entities to drive ultimate contract performance
• Strong executive presence and communication abilities, adept at crafting impactful presentations and telling partnership stories through regular leadership touch-points and business reviews
• You have a track record of thriving in fast-paced, evolving environments
• Act decisively; identify and prioritize initiatives proactively
• Focus on performance impact and continually manage projects and initiatives that target effective strategies
• Practice informed problem-solving and ensure precision in all deliverables
• Cultivate essential internal and external relationships while navigating complex organizations across multiple workstreams

Responsibilities

• Lead and support the implementation and ongoing engagement of our services with our partners, managing all facets of partner relationships from post-contract signing to launch to ongoing engagement for ultimate contract success
• Manage and support partner relationships across all levels of leadership and workstream owners
• Oversee a diverse portfolio of accounts, serving as our partners' primary point of contact and driving partnership value and progress through ownership of day-to-day workstreams, joint operating committees, and quarterly business reviews to partner leadership
• Drive cross-functional initiatives, internally and externally, navigating complex stakeholder dynamics with finesse
• Develop and refine processes for managing ongoing partner operations, ensuring efficiency and effectiveness

Benefits

• Equity
• Target bonus
• Benefits