Director, Patient Experience

Summary

Join Honest Health as the Director, Patient Experience and own the improvement of CAHPS and patient experience strategies for providers and members. You will serve as the CAHPS subject matter expert, collaborating with provider partners to identify experience barriers and implement improvement tactics. This role requires CAHPS experience with Medicare Advantage and/or ACO REACH, along with at least 5 years in patient engagement or experience improvement. A Bachelor's or Master's degree in Healthcare Administration or a similar field is required, as well as 7+ years of experience working with healthcare providers, payers, or vendors. Honest Health offers a competitive compensation package, including a comprehensive benefits package, performance-based bonuses, and a supportive work environment.

Requirements

• Have reliable access to high-speed internet to ensure seamless remote work communication and productivity
• Hold a Bachelor's or master's degree in Healthcare Administration or a similar field
• Have CAHPS experience with Medicare Advantage and/or ACO (Accountable Care Organization) REACH (Realizing Equity, Access, and Community Health), along with at least 5 years in patient engagement or experience improvement within healthcare
• Have 7+ years experience working with health care providers, payers, or vendors
• Be detailed-oriented and have strong project management skills
• Be an exceptional communicator through multiple means, including written, oral, presentation slides
• Be data-driven and use data to make strategic decisions

Responsibilities

• Act as the CAHPS subject matter expert and strategy lead
• Oversee the administration of the Official CAHPS survey for ACO REACH (Realizing Equity, Access, and Community Health)
• Identify a method for measuring CAHPS performance for Medicare and ACO REACH throughout the year
• Create CAHPS improvement toolkits for practices
• Be the voice of the patient to inspire improvement and develop differentiated experiences for the people we serve
• Take the insights and feedback you have developed and lead the change by creating actionable improvement with internal departments and joint-venture partners, measuring the success
• Collaborate across the organization to develop a patient experience approach from onboarding, ongoing engagement, and retention
• Perform other related duties as assigned

Benefits

• Competitive Compensation
• Attractive base salary with performance-based bonuses and rewards
• 401(k) plan with a generous company match, fully vested from day one
• Comprehensive Health and Wellness Benefits
• Flexible health, dental, and vision insurance options tailored to your needs
• Company contribution towards health savings accounts (HSA) for high-deductible health plan (HDHP) participants
• 100% company-paid short-term disability, long-term disability, and life insurance
• Wellness programs and resources to support your physical and mental health
• Generous paid time off, including vacation, sick leave, and 11 paid holidays annually
• Two paid volunteer days to support causes you're passionate about
• Flexible work arrangements to accommodate your lifestyle
• Robust onboarding program and ongoing training opportunities
• Reimbursement for role-related continuing education and certifications
• Paid parental leave for new parents
• Dependent care flexible spending accounts
• Support for work-life integration
• Team member recognition programs
• Team-building events and social activities