Director, Product Management

Summary

Join Olo as the Director of Product Management for Olo Engage and lead the development and delivery of strategic product roadmaps, including the Guest Data Platform (GDP), Marketing Automation, and Host. Guide product initiatives throughout their lifecycle, from concept to ongoing enhancement. Build and mentor a team of product professionals, fostering a collaborative and high-performance culture. You will analyze market trends, customer feedback, and the competitive landscape to identify opportunities for innovation. This role requires strong leadership, communication, and analytical skills. The position offers remote work flexibility within the U.S. or at Olo's NYC headquarters.

Requirements

• Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience
• 8+ years of experience in product management with direct Marketing Technology (MarTech) experience
• Minimum of 5 years experience in leadership, preferably in a creative high-growth software organization
• Proven track record of leading and scaling product teams in a high-growth environment
• Proven track record for triaging and prioritizing emerging issues and escalations from various sources
• Experience with the development, launch, sale, and support of new, game-changing products
• Experience working with and respected by engineering teams shipping complex products
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
• Experience in monetizing SaaS products and implementing pricing strategies
• Passion for innovation and customer-centric product development
• Understanding of the market, customer needs and new market opportunities to guarantee a top-tier product portfolio
• Strong understanding of product development lifecycle, agile methodologies, and product-led growth strategies

Responsibilities

• Understand and define the problems we need to solve and the outcomes we need to achieve for customers and our business. Ensure that teams understand annual and quarterly goals
• Analyze market trends, customer feedback, and competitive landscape to identify opportunities for product innovation and differentiation
• Explore opportunities for product-led growth approach, promoting best practices and methodologies within the team and organization
• Run quarterly planning processes to ensure alignment and track progress towards achieving outcomes and solving identified problems
• Triage, prioritize, and oversee brand escalations and commitments and serve as a point of escalation to address and resolve emerging issues
• Formulate detailed business cases, create business plans to secure funding, and develop go-to-market strategies
• Develop and implement strategies to monetize new features and increase the overall value of the product line
• Monitor and report on product performance, using data-driven insights to inform decision-making and continuous improvement
• Secure the resources necessary to achieve desired outcomes for both management and customers
• Collaborate with stakeholders, including sales, marketing, engineering, and customer success teams, to prioritize product features and enhancements
• Establish and maintain strong relationships with key customers and internal stakeholders to gather insights and feedback
• Partner with the Executive Team on new investments and business opportunities
• Lead and mentor a group of product managers, fostering a collaborative and high-performance culture
• Plan staffing, define organizational structure, and foster career development within the product management team

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• Company equity
• A generous parental leave plan
• Volunteer time off
• Gift matching policy
• Remote work