Director, Quality Program Management

Summary

Join Hims & Hers Health, Inc. as the Director, Quality Program Management! This director-level role, reporting to the Director of Program Management, supports the Global Head of Quality across all 503a & 503b compounding programs. You will build and manage a team of Quality Project and Program Managers, develop and execute a Quality Initiatives roadmap, and collaborate with cross-functional teams. The position requires extensive experience in pharmaceutical project management, specifically within 503a and 503b compounding. This remote role includes regular travel (up to 50%) to facilities in Ohio, Arizona, and California. Hims & Hers offers a competitive salary and benefits package.

Requirements

• 12+ years of project management experience in the Pharmaceutical industry
• 8+ years of project management in 503a and/or 503b Pharmaceutical Compounding
• 8+ years experience managing a team
• Masters Degree or Doctorate in Health Administration, Pharmaceutical Sciences, Quality Assurance/Control, Chemistry, Biotechnology, or Public Health
• Experience operating within product-driven organizations with many stakeholders and with fast-moving programs
• Excellent verbal and written communication skills
• Experience managing various stakeholders and being flexible to different working styles
• Extreme attention to detail and documentation
• Strong leadership and relationship-building skills with an ability to quickly make decisions while remaining objective
• Can-do, positive attitude that enjoys managing multiple projects and tasks simultaneously
• Curious and collaborative mindset with the ability to foster teamwork at all levels of the organization

Responsibilities

• Build and manage a growing team of Quality Project and Program Managers that are responsible for managing 503a and 503b sterile and non-sterile pharmaceutical compounding programs
• Directly support the SVP, Global Quality and Quality, Safety, and Compliance team’s needs and objectives, including developing & driving forward key performance indicators of success of the department and its employees
• Develop and execute a Quality Initiatives roadmap for our 503a & 503b facilities in Arizona and Ohio, aligning departmental objectives with the company's overall goals
• Develop schedules for projects of varying sizes and scopes including preventative maintenance, major projects, and facility modifications. Coordinates shutdowns with operational management to ensure the availability of resources for timely completion to maximize manufacturing capability, as needed
• Collaborate closely with cross-functional teams, including Operations, Pharmacy, and other functional areas to ensure synergy and alignment in supporting the manufacturing process
• Manage day-to-day activities of the roadmap and all assigned projects, ensuring the team has clear directives and meets critical deliverables and timelines
• Show agility by adapting projects as they develop and change in order to meet the technical challenges in compliance with current Good Manufacturing Practice guidelines
• Utilize your in-depth experience with Quality Management Systems, including Change Controls, corrective and preventive actions to drive the highest quality standards across the organization
• Drive process definition for a growing team, including implementing new tools and technologies to support streamlined & efficient processes
• Drive accountability across the organization to complete programs and initiatives on time
• Inform and escalate to the SVP, Global Quality on a regular basis in a clear and concise format
• Drive continuous improvement by managing projects and recommending techniques to enhance equipment, system, and process robustness and maintain the facility in peak condition

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats