Director, Regional Partner Enablement

Summary

Join ServiceNow as Director, Regional Partner Enablement, AMS, and lead the regional partner enablement team. You will create regional strategy, work with stakeholders and partners, and manage a team. Responsibilities include developing and executing enablement strategies, identifying resource gaps, building relationships with strategic partners, monitoring enablement processes, providing regular updates, leveraging assets from other ServiceNow organizations, and producing metrics reporting. You will also work with partner leaders to establish training plans and curriculum to drive partner revenue. This role requires a strong ability to drive, collaborate, and manage education and enablement initiatives. The ideal candidate will have experience in a software SaaS environment, program development, stakeholder engagement, and team leadership. A bachelor's degree and 5+ years of experience in program-driven enablement organizations are required.

Requirements

• Drive results - Consistently achieving results and progress, both individually and for your regional team
• Nimble learning - Achieving learning through experimentation when tacking new problems
• Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate
• Self-development - Is curious and is actively seeking new ways to grow and learn
• Ensures Accountability – Holds self and team accountable to meet commitments
• Execution Focus – Consistently achieving results even under challenging circumstances
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
• Leads – Sets strong example and guiding presence to manage team to successful results
• Persuades - Using compelling arguments that convey a clear understanding of the unique needs of different audiences to gain the support and commitment of others
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
• Trusted Advisor - The person the client/ customer/ peer turns to when an issue arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Proven track record of enabling, inspiring and growing a team
• Highly responsive to internal customer and external partner stakeholder requests
• High energy level and a “can do” attitude
• Effective time manager, capable of developing and delivering tactics on multiple projects, on time and on budget
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Diplomacy, integrity, and presence that enable you to work effectively at all levels within a large heavily matrixed organization
• Ability to assemble data and then present (to management) with clarity and effectiveness
• Very positive demeanor, with a sense of purpose
• An understanding of what motivates our partner communities, our internal stakeholders, and our sales organizations
• Bachelor’s degree required, MBA or equivalent preferred
• Minimum of 5+ years’ experience in program-driven enablement organizations within IT or software with a demonstrated track record of successfully executing advanced enablement programs, preferably for partners
• Ability to travel 20% of the time
• Experience in a multinational technology company
• Experience in SaaS industry
• Experience in Partner or Channel enablement or training
• Develops and drives consensus while implementing innovative processes and strategy improvements

Responsibilities

• Proactively engage with appropriate ServiceNow partner sales management and partner program teams to identify, prioritize, develop, and execute successful enablement strategies, plans, content, and programs
• Lead the regional partner enablement team to enhance the strategy to optimize, operationalize and maximize partners as aligned with the ServiceNow partner strategy and transformation
• Develop programs that always think about partners and how they can be enabled and encouraged to grow and expand their ecosystem and become a greater extension of our ServiceNow team
• Identify gaps in partner resources, knowledge, and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of education & tools needed to address those gaps
• Build enablement relationships with strategic partners and create joint partner enablement plans in collaboration with Partner counterparts
• Engage regularly with key partners to monitor enablement process, new requirements, and future goals – while always driving resource investment and growth from those partners
• Provide regular updates to partner management on the status of partner learning and completion
• Leverage assets from - and partner with - other ServiceNow organizations to drive knowledge acquisition and skills development
• Build comprehensive knowledge of partner training programs, Training & Certification offerings, course roadmap, funding programs, partner programs, and course objective/overview to be a trusted advisor to partners
• Produce and provide metrics reporting – and provide insight and impact of initiatives
• Take part in the organization, execution and productive delivery of workshop, virtual and on-demand enablement
• Establish fluent channels of feedback, participation & support from both internal and external organizations and stakeholders
• Work with the partner leaders in the region to establish training plans and curriculum that will help drive partner revenue