Director, Revenue Operations

Summary

Join Unite Us as their Director, Revenue Operations and lead their revenue operations initiatives, driving operational excellence and working with cross-functional teams. You will be responsible for process optimization, data-driven insights, technology management, team development, and cross-functional collaboration. This fast-paced role requires strong communication, multitasking, and deadline-oriented skills. The ideal candidate will possess a strategic mindset and partner with sales leadership to achieve growth objectives. A successful candidate will have 7+ years of experience in operations, CX & Strategy, preferably in the software/technology industry. This remote, U.S.-based position offers a competitive salary and a comprehensive benefits package.

Requirements

• 7+ years of experience in Operations, CX & Strategy, with a demonstrated history of improving sales productivity, retention by providing data-driven insights preferably in the software/technology industry
• Flexible, fast learner who thrives in a fast-paced work environment
• Data-driven mind-set with proven experience utilizing metrics & insights as tools for informed decision-making
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Strong financial acumen and understanding
• Experience with Salesforce and integrations with third party apps and ERP
• Strong organizational skills and ability to prioritize and communicate managing deadlines and expectations, identifying blockers, and
• Strong team leadership skills to continue growing and scaling GTM Operations organization
• Excellent listening, verbal, written communication skills. Familiarity with drafting business requirements (including functional and technical components), use case, user story format and SOPs
• Experienced in G-suite and MS Office
• BA/BS in Marketing, Business Administration, Finance or related field required

Responsibilities

• Process Optimization: Using strategy and critical thinking to lead the design, implementation and continuous improvement of scalable GtM processes
• Data-Driven Insights: Work with growth leaders in the development and maintenance of dashboards and reports that track key performance indicators (KPIs)
• Technology Management: Manage the selection, implementation, and optimization of Revenue Operations tools and software (e.g., CRM, Customer Success platforms). Ensure that technology solutions support the team's goals and improve operational efficiency
• Team Development & Enablement: Build and lead a high-performing Revenue Operations team. Develop and implement training programs to ensure the team is equipped with the knowledge, skills, and tools needed for success
• Cross-Functional Collaboration. Serve as a key liaison between Customer Success, Sales, Marketing, Product, and Support teams. Ensure alignment on customer goals and facilitate seamless collaboration across the organization

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time OffTake what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental LeaveAdoptive parents are included
• Employee Resource GroupsChoose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace
• Spending AccountsWe offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer MatchEnjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance