Director, Sales Operations

Summary

Join Collibra's Solutions & Services Operations team as an Operations Sr Manager. Partner with leaders in Customer Engineering and Professional Services to drive customer success. Lead a global team to implement business transformation initiatives, focusing on process, system, and people change. Report to the VP of Revenue Operations, supporting various stakeholders. Develop processes and analytics to inform key decisions, solve business problems, and foster innovation. This hybrid role, based in Raleigh, requires at least two days a week in the office. The role involves strategic planning, process improvement, performance measurement, and team development.

Requirements

• 6+ Years of Relevant Experience in Professional Services Operations, Field Operations or Customer Operations, as well as program management and client relationship management
• 2+ years PS/Sales tool experience - Salesforce required; experience in PS platforms such as FinancialForce
• Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment
• Ability to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact
• Demonstrated ability to influence management, teams and individuals across multiple functions within the organization
• Problem solving, analytics and communication experience

Responsibilities

• Lead a global Operations team for the Solutions & Services organization to drive business transformation initiatives through the change management of processes, systems and people both internally and cross-functionally
• Supporting the EVP of Solutions & Services with strategic, project and program planning, design and execution
• Provide end-to-end operational expertise with focus on offering optimization, standardized frameworks and process improvements to improve business outcomes
• Partnering with Sales, Services, Finance, Marketing, Product, and HR to develop annual plans for Solutions & Services teams including segmentation, coverage model, territories, quota, compensation plans, and New ARR / Expansion / Bookings / Revenue and Utilization targets
• Driving Solutions & Service operating rhythm including global forecast process, opportunity management, QBRs and deal reviews
• Establishing standardized processes and reporting globally to eliminate redundancy and to improve visibility into Solutions & Services performance
• Developing analytical framework for measuring and improving performance assessment of bookings, capacity, cross-functional resource ratios, and productivity via automation and self-service capabilities with focus on efficiency across all levels of the Solutions & Services organization
• Driving innovation, best practices and achievement of strategic objectives
• Applying proficiency in process optimization, strategic planning, and system optimization within the Solutions & Services organization to improve business performance
• Hiring and developing a high performing team of Solutions & Service operations professionals
• Cultivate and leverage relationships with business stakeholders to influence, drive consensus, and resolve conflicts
• Collaborate with Field Sales, Enablement, Product, Marketing, Sales Operations, Legal, Procurement, Finance and IT

Preferred Qualifications

• Strong analytical thinker with interpersonal skills to influence, maintain strong relationships and collaborate at all levels
• Consultative and a problem solver, demonstrating good judgment in obtaining solutions to make the programs and strategies successful
• Able to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact
• Known for your integrity, compassion, and as a trusted business partner
• Curious and positive with a passion to learn, innovate and improve
• Flexible and nimble with the ability to embrace and drive change in a fast paced environment
• Capable of breaking down complex problems and proposing thoughtful recommendations

Benefits

• Equity ownership at every level
• Bonus potential
• A Flex Fund monthly stipend
• Pension/401k plans