Director, Solution Architecture & Strategy

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as their Director of Solution Architecture & Strategy. Lead and develop a team of Solution Architects, owning the solutioning funnel from sales to implementation. Serve as a bridge between Sales, Product, and Services, ensuring technical feasibility and product alignment. Build frameworks, tools, and estimation models to guide consistent project architecture. Partner with Sales leadership to improve win rate and reduce delivery risk. Influence the product roadmap by incorporating customer feedback. Establish architecture standards and drive operational maturity across Services. Collaborate with the VP of Professional Services on strategic initiatives. This high-impact role requires strong technical acumen, go-to-market strategy expertise, and operational execution skills.

Requirements

• 8+ years in Professional Services, Solution Architecture, or Pre-Sales roles within a SaaS or enterprise software environment
• 4+ years in a senior leadership role managing teams of architects, consultants, or solution engineers
• Demonstrated experience bridging Sales, Product, and Delivery to design scalable solutions that drive business outcomes
• Strong technical acumen with the ability to translate business needs into solution frameworks and project plans
• Deep experience with implementation estimation, delivery modeling, and solution standardization
• Executive-level communication skills with a track record of cross-functional influence and strategic collaboration
• Experience developing tools, frameworks, and reusable assets to improve solutioning speed and quality

Responsibilities

• Lead and develop a team of Solution Architects responsible for crafting scalable, repeatable, and value-driven implementation designs
• Own the solutioning funnel from Sales through implementation, ensuring proper scoping, customer alignment, and delivery readiness
• Serve as the bridge between Sales, Product, and Services, ensuring technical feasibility, scope integrity, and product alignment
• Build frameworks, tools, and estimation models to guide consistent project architecture across segments and complexity tiers
• Partner with Sales leadership to enable effective discovery, estimation, and handoff practices that improve win rate and reduce delivery risk
• Influence product roadmap and packaging by funneling customer feedback, solution gaps, and common implementation blockers into Product
• Establish architecture standards, reusable solution patterns, and technical onboarding playbooks to drive delivery consistency
• Play a key role in driving operational maturity across Services—supporting improvements in tooling, delivery models, and strategic planning
• Act as a key partner to the VP of Professional Services on strategic initiatives related to services scalability, partner solutioning, and end-to-end process design

Preferred Qualifications

• Experience in a high-growth SaaS environment, especially with both SMB and Enterprise customer segments
• Familiarity with PSA, CRM (e.g., Salesforce), and scoping/estimation tools

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives