Solution Consultant Director

Summary

Join ServiceNow's Solution Consulting team as a Director, leading a team of pre-sales professionals in the US State & Local Government and Education sector. You will define strategy, foster team growth, and engage in sales pursuits. This leadership role demands strong customer engagement, ServiceNow platform expertise, and collaborative skills. You will build and maintain recruiting pipelines, partner with various teams, and set high standards for presales activities. The ideal candidate possesses extensive experience leading pre-sales teams in the public sector and a deep understanding of the ServiceNow platform.

Requirements

• Experience working with customers in the State & Local Government and/or Higher Education vertical is required, preferably in a pre-sales leadership capacity
• 8-10 years of experience in building and leading pre-sales teams, with demonstrated ability in leading and coaching employees with varying levels of experience is required.  Pre-sales experience at a software company is highly preferred
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Directors, VP’s, and CXO’s).  Understanding of how to work across different teams and levels in a matrixed environment in order to achieve business goals
• Understanding of the ServiceNow platform, and the capabilities it brings to market, with an ability to clearly articulate the value to customers
• Desire and demonstrated capability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
• Strong level of execution across both near -term and long-term objectives, while balancing the prioritization of activities for the org across both time horizons. Critical analysis and decision-making skills are necessary for success in execution of the role

Responsibilities

• Lead a team of managers and individual contributors in the SC organization, with strong customer engagement, ServiceNow knowledge, and sales/pre-sales acumen
• Develop and grow the team’s capabilities in Solution Consulting, by evaluating talent, understanding skills requirements and gaps (current and future) and devising plans to meet the evolving needs of the business and our customers
• Closely partner and engage with the Sales leadership team to ensure a cohesive strategy for execution and the ability to articulate this strategy to the broader sales eco-system within ServiceNow and our partner community
• Be viewed as a thought leader within the SLG&E market by demonstrating a deep understanding of the challenges faced by our customers and their constituents and maintaining a public presence on how ServiceNow can help address these challenges
• Collaborate across the organization – Partner, Product, Specialty Sales, Consulting, etc. – to effectively achieve sales goals and remove blockers for the organization, by leading through influence and garnering support from matrix teams
• Develop and maintain leadership and individual contributor recruiting pipelines  to meet future business demands, as this is an exciting high growth business for ServiceNow
• Partner with Sales, Marketing, and others to develop strategies and execution plans for pipeline generation and sales acceleration across the different markets, to ensure our growth targets are met
• Set, maintain, and coach to standards for world class execution of key presales activities across the team and the sales process including demo delivery, POV execution, and achieving technical wins

Preferred Qualifications

Understanding of ServiceNow sales process is preferred, but not required

Benefits

• Base pay of $171,675 to $283,275, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs